Check out your Company Bowl for anonymous work chats.
No grasp of the upstream → downstream chaos. If they can't see the whole picture, they can't solve your problems. Old BPO models can't connect the dots between upstream ripple effects and downstream fallout. And you end up paying for their learning curve. It's time to demand partners with deep domain DNA. 👉 Tell us what frustrates you about the old model: https://lnkd.in/dbDWESgm
We had the pleasure of hosting the Everest Group team at our Coimbatore, India office for the Revenue Cycle Management (RCM) Intelligent Operations PEAK Matrix® Assessment 2025 briefing. From showcasing how we're modernizing core operations to demonstrating domain-led AI in action, it was a great opportunity to walk through the scale and scope of our Healthcare Provider practice, highlighting how technology, our UnBPO™ mindset, the deep-domain expertise of our people, and project management excellence come together to deliver real impact for our clients. A big thank you to Everest Group for the engaging discussions and the opportunity to explore how we can shape the future of intelligent operations, together.
Recently, our team in London, UK, opened doors to bright young minds for the Firstsource Summer Work Experience Programme. In just one week, these students gained a hands-on introduction to the world of customer experience (CX), business operations, and AI-driven transformation, not through lectures, but by shadowing our teams, tackling real-world CX challenges, and exploring how AI is changing the game. Some highlights they took away: ✨ How AI, automation, and data shape modern CX delivery ✨ First-hand exposure to roles across operations, HR, tech, and analytics ✨ Insights into business development and client engagement ✨ A CX Case Study Challenge – presenting fresh ideas to a panel of our leaders The week was packed with interactive workshops, AI Studio demos, career pathway discussions, and inspiring conversations with senior leaders. Each participant left not just with a certificate, but with a stronger sense of what's possible in their future. 💡 For us at Firstsource, this programme is about more than just learning. It’s about investing in the next generation, sparking curiosity, and showing how empathy, innovation, and technology come together to shape meaningful customer experiences. A huge thank you to the students for their energy and ideas, and to our #Firstsourcers in London, for making this programme such a success. Here’s to building the future of CX, together. 🌍💙
Agentic AI is rewriting the rulebook, transforming what AI can do and how far it can go. From autonomous decision-making to real-time adaptation, its potential is game-changing. But with this power comes an equally big responsibility: ensuring these systems are safe, ethical, and accountable. In our latest blog, Yallaiah Putha, our Technology Evangelist, shares practical strategies for responsible adoption, including: 🔍 Rigorous testing & training – detect and address bias early 📜 Ethical governance frameworks – guide responsible deployment 👩💼 Human oversight – keep critical decisions in human hands 🔎 Transparency & auditability – at every stage of the AI lifecycle Agentic AI can unlock incredible value, but only if it’s built on a foundation of responsibility and governance. Discover more: https://lnkd.in/dNbJUrYm
🚀 Proud moment for Firstsource! We’ve been recognised as both a ‘Star Performer’ and a ‘Major Contender’ in Everest Group’s Financial Crime & Compliance (FCC) Operations Services PEAK Matrix® 2025. Excellence in FCC is about more than meeting regulations, it’s about helping clients protect customers, safeguard reputations, and navigate a complex regulatory landscape with confidence. These awards validate that our #UnBPOᵀᴹ strategy is delivering real outcomes, with rapid growth driven by GenAI-led innovation and an expanding global FCC footprint - from fraud prevention to AML, KYC, and scams management. Read more: https://lnkd.in/gqN_vVBZ
A strong start to COBA2025! 🚀 We’re talking with banking leaders about moving beyond operations to truly own the outcomes. Learn more: https://lnkd.in/drgzxFQr
Speed, scale, and empathy. That’s what the enterprise experience of tomorrow demands. To meet it head-on, Firstsource is teaming up with Yellow.ai, combining our domain expertise with their autonomous, Agentic AI platform to reinvent how enterprises engage employees and customers alike. Together, we’re unlocking smarter, faster, and more resilient enterprise service models and building AI-first, human-centric automation that is: ✅ Autonomous and scalable ✅ Intuitive and insight-driven ✅ Built to elevate both service agents and end users 🤖 This is UnBPO™ in action. Explore our growing partner network: https://lnkd.in/dGSvAi_j
Powering the future of value-based care. 🤝 We’re excited to announce our strategic partnership with Guidehealth, a pioneer in quality outcomes and value-based care innovation. Together, we’ll help health plans accelerate the shift to next-gen, outcome-driven care models that improve member health, provider experience, and cost efficiency. With our AI-first approach and their proven expertise in value-based care, we’re enabling health plans to move beyond incremental change to deliver measurable results. Together, we’re not just talking about transformation — we’re making it happen.
At Firstsource, we believe in the power of youth to transform the world, and we’re committed to giving them every opportunity to succeed. Through our Youth Impact Program, powered by #EmployeeVolunteering and CSR initiatives, we are: 💡 Mentoring that inspires and equips 🌐 Offering corporate exposure that builds real-world readiness 🎯 Delivering career guidance that turns ambition into action 🎓 Funding scholarship that fuels education 🚐 Bringing skills to rural youth with our Mobile Employment Van One initiative we’re especially proud of is our Scholarship Funding Program with Foundation for Excellence (FFE). We’ve supported 31 BTech scholars from rural and disadvantaged backgrounds, with 17 graduates already completing their courses and 14 currently pursuing their degrees. The result? Change-makers today. Leaders tomorrow. 🚀
In today's evolving digital world, staying ahead of threats is no longer optional — it's mission-critical. From deepfakes to fragmented global regulations and rising user expectations, the landscape demands more than reactive strategies. It calls for proactive, predictive, and people-first frameworks that enable: 🔐 50% faster threat detection ⚡ 3x quicker regulatory response 🤝 2x boost in user trust And our #UnBPO™ approach makes the difference! ▶️ Watch our 5-step action plan and learn how we help organizations elevate their Trust & Safety: https://lnkd.in/ed5vTr4g
