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From voice‑only support to an AI‑powered, omnichannel CX. That’s how we used our UnBPO™ mindset to reimagine a legacy US news daily's subscriber experience. This transformation is more than a success story. It’s a blueprint for legacy publishers looking to retain subscribers, reduce costs, and modernize CX. 👉 Explore how we made it happen: https://lnkd.in/gKCSF9fC
Our FY2024-25 ESG Report is live! From expanding our renewable energy footprint to surpassing our impact hiring goal – FY25 was a year where we turned bold commitments into real results. Rooted in FirstConscious and guided by UnBPO™, this report captures how we're embedding sustainability, equity, and governance into the fabric of how we work. Dive into our FY2024-25 ESG Report here: https://lnkd.in/gRcgftWi
Welcome to #LifeAtFirstsource, Jeeshu Ganguly! #Firstsourcer #FirstForce #Leadership
💷 £10K fraud claims prevented in just 2 weeks. 📈 86.4% CSAT on voice interactions. 📉 1.71% abandonment rate (vs 5% industry benchmark). That’s what a leading health & beauty retailer achieved by reimagining CX with Firstsource. Our bold, insights-led UnBPO™ approach, blending real-time intelligence, SME-led workflows, and fraud-resistant operations are powering smarter, fraud-resistant CX in retail. Discover how: https://lnkd.in/dw4Am4Jr
A leading energy provider was struggling with inconsistent CX across teams and regions. Firstsource stepped in with a performance coaching model powered by operational analytics, driving behavior change at scale. The result? 📉 42% drop in poor CHI (Customer Happiness Index) scores 📈 CHI uplift from 52% to 69% in South Africa 🔁 Repeat demand down from 23% to 20.4% From variance to value. From pockets of excellence to a culture of consistency. That’s the UnBPO™ difference. 🔗 Read more: https://lnkd.in/dDbzFz7k
Our Q1FY26 Results are in. And it’s strategy for the win! Reflecting the effectiveness of our strategy, UnBPO™ philosophy, and sales engine, we reported strong progress in Q1FY26 with notable revenue growth, significant deal wins, and strategic client additions. But let’s speak numbers: Financial highlights • ₹ 22,177 million (US$ 259 million) revenues - up 23.8% YoY • ₹ 2,498 million EBIT - up 26.8% YoY • ₹ 1,693 million Profit After Tax (PAT) – up 25.2% YoY Business highlights • 4 large deals - continuing our track record of quarter-on-quarter large deal wins • Added 17 new logos - the highest in a single quarter over the past three years. • 9 are strategic logos People highlights • 34, 495 Firstsourcers • 28.9% attrition rate - 13ppt improvement over the last 8 quarters • 80% gross hires at offshore and nearshore locations • 6 recognitions across people, performance, and purpose Guidance: 13%-15% - FY26 constant currency revenue growth guidance A huge thank you to all #Firstsourcers, clients, and partners for trusting us as we command this incredible journey, together! FY26 is just getting started and so are we! Read more: https://lnkd.in/dtm4hmRn
In our latest #SourceOfGood story, meet Joyce Cansenas, our HR Head – Philippines and a Source Of Good champion. For Joyce, volunteering isn’t an initiative – it’s part of who we are at Firstsource. From championing causes close to her heart to bringing leaders together through CSR, she shows us that leadership is as much about giving back as it is about driving business. 💡 Her belief: When leaders step up for communities, they inspire their teams to do the same. Watch Joyce’s story 👇
Wings Within | Bryan's Success Story
The UK Supreme Court delivers its long-awaited ruling on motor finance mis‑selling. The judgment will focus on Commission Disclosure Complaints and the outcome could have significant implications across the industry. Whatever the ruling, responding will demand more than traditional remediation. It calls for an UnBPO™ approach: intelligent, insight‑driven operations that blend domain expertise, regulatory compliance, automation, and human ingenuity to deliver fair outcomes at scale. At Firstsource, we’ve been here before. From large‑scale PPI redress to today’s complex compliance challenges, we’ve helped financial services organisations navigate uncertainty, resolve complaints efficiently, and protect customer trust. 👉 See how we can help you prepare for what’s next: https://lnkd.in/gvdGZ5Wx
At Sourcepoint , a Firstsource company, we build client success through deep expertise, reliable delivery and strong collaboration. In this #ClientSuccess story, Michelle Krause, SVP – Post Closing at Planet Home Lending, LLC, shares how Sourcepoint supported a seamless transition across critical post-closing functions, from document imaging to custodian exception management. By leveraging strong operational know-how and collaborative intent, the team delivered 99.8% accuracy in document management and exception resolution. 🎥 Watch Michelle’s take on how trust, transparency, and shared success define this high-impact engagement: https://lnkd.in/dmhD_aAp
