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      Client Support Specialist Interview

      26 Jan 2017
      Anonymous interview candidate
      Augusta, GA
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ADP (Augusta, GA) in Jan 2017

      Interview

      There were 3 interviews I went through. I went through an over the phone interview that were basic questions about your experience. Then they send you an assessment. Upon passing that, you then get emailed a cheat sheet for the next interview which helped a GREAT DEAL. I had an onsite interview with two wonderful managers, male and female. It was so relaxed and I was able to be myself. That cheat sheet helped so be sure to use it!!! .They asked more why do you want to work here, and more situational based questions. Make sure you ask questions as well. I then got another email about one other interview. I moved on to the next interview with the department director which also was great. Everything seemed good. The process is LONG!! I didn't get many updates on the status between my last interview and my final decision which I feel, would be more helpful. I got a phone call a MONTH later with my denial, the lady that called me talked so fast and was a bit rude hence I was already receiving a denial. I didn't even get to ask why because after I said OK, She hung up. But overall, great experience.

      Interview questions [2]

      Question 1

      Why Adp?
      Answer question

      Question 2

      Tell me about a time you had a conflict with a coworker, how did you handle it?
      Answer question

      Other Client Support Specialist interview reviews for ADP

      Client Support Specialist Interview

      25 Sept 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question

      Client Support Specialist Interview

      16 Oct 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sept 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      10 Jun 2025
      Anonymous interview candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1