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      Client Support Specialist Interview

      19 Aug 2020
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at ADP

      Interview

      Brief phone interview, from there, an online assessment and another phone interview. It was pretty cut and dry, very polite, very positive. It all changed with the in-house interview. The management team was late since they had a team lunch. Normal PAS interview style. That all seemed to go well. The guys interviewing me were amiable, and it became more conversational. Then they started to explain more about the position. On average, the job responsibilities were double to triple what the initial phone interview said. When I brought this up, they just laughed and mentioned they don't always align with corporate. After that, almost every detail was different. It seemed like they were paying their people a set salary but asking for a lot more time without compensation. At this point, I wrapped the interview and explained I didn't feel the job was the right fit for me.

      Interview questions [1]

      Question 1

      If I would be willing to work extra without compensation to make personal or team goals.
      1 Answer
      7
      avatar
      ADP response
      5y
      Thank you for sharing your insights into the interview experience with us on Glassdoor. We value the feedback you have provided and will share with our talent acquisition teams to better improve our experience for candidates. If you have anything additional to share, please contact us at adp_talent_community@adp.com Thank you.

      Other Client Support Specialist interview reviews for ADP

      Client Support Specialist Interview

      25 Sept 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question

      Client Support Specialist Interview

      16 Oct 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sept 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      10 Jun 2025
      Anonymous interview candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1