Call Center Analyst Interview Questions


Call Center Analyst interview questions shared by candidates

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Call Center Sales Representative was asked...13 March 2015

What is something that you can use to improve your job?

22 Answers

Yes, We should definitely keep a positive mindset. But My center is in Silver Spring MD, and training starts May 4th, I just wish theyd send the info further so I can put in my two weeks. But definitely keep me posted as I will do the same. Good luck! Less

I don't know when the training date is, here in Newport News VA...... But good luck and I'll keep you posted Less

Maybe because theyre still interviewing people. I have an interview wednesday for the call center sales in newport news. Less

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Wynn Resorts

What type of experience do you have?

6 Answers

I have customer service experience, customer support management skills, cleaning skills, Less

Customer service

I have experience, as houskeeping,butler, waiter, bartender and bar waiter

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Abu Dhabi Islamic Bank

how can you handle an angry customer

7 Answers

By being patient and let him explains his problem and try to solve it as soon as I make sure and it will not be repeated in the future Less

I think both are right, and a combination of them would be the best way to handle an angry customer. Note i did not understand the question requirements at first until i made the wrong choice for both of them. Less

Both of opposition is correct

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Tell about your self why the company should hire you Tell what you are after 5 years

3 Answers

you should hire me... first because, i'm interested to work... i will give my best to work it well.......................i saw my self five year from now... that i earned a lot of moneys..i have a new house and lot,,, and managing my own business.... Less

you should hire me... bcuz iwant have more knowledges and improve my ability.. Less

This company must hire me because there are a lot of things that must be proven about the job, and for that, i can be a productive and a very competitive employee and i welcome the opportunity to develop my skills and ability. Less

Ally Financial

What is the first thing that you do when a customer is enraged on a call?

4 Answers

I would listen and try resolve the problem the best way I can.

Empathize, take control, assure them that I'm the best person to handle their issue Less


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how will you describe a blue color to a blind?

4 Answers

A blind person has other senses that can be used. I will describe color blue to a blind person by using their sense of hearing like letting them listen to the sound of a sea and its waves. Or by using their sense of touch, by letting them hold something cold. Less

I told him blue was the color of the sky on a clear day and green was the color of most leaves and grasses. Blue is the color of the sky and sea. It is often associated with depth and stability. It symbolizes trust, loyalty, wisdom, confidence, intelligence, faith, truth, and heaven. Less

i love this website so so much it gave me lots of ideals from jemma prescott

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If your supervisor asked you to do something dishonest what would you do?

4 Answers

if it is for the good of the company,i will obey my supervisor.

If it's in her his on good.. then I don't obey If it's for the company.. then I do it! Less

You would tell the Supervisor that you do not feel comfortable in doing anything dishonest. They you go to upper management Less

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How does you previous work experience relate to the position you are applying for?

3 Answers


You can hire a trained monkey to do what im doing

Whoops. I was just kidding with that answer and now I cant remove it

Bajaj Finance

what is your qualification and why you ant to work here?

3 Answers

12 pasa

12 pass*

I have done banking and insurance degree in 2019. I want to see where exactly my interest lies and i want to improve my communication skills through calling and want to be confident enough to face the world Less

If I speak you in english will you understand?

3 Answers

Yes, sure.



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