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Mortgage processor Interview Questions


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Western Federal Credit Union
Mortgage Loan Processor was asked...24 August 2016

What would you do if you were faced with an upset client? What would you do to handle the situation and make client feel better about the situation?

2 Answers

I told her that I would do my best to make the customer feel that I fully understood her needs, that I would handle the situation accordingly, do not rush the client off the phone, apologize even if I felt it was not our fault or mistake, and escalate issue to management/supervisor if I felt it had to do with something I could not handle since we should all work as a team and reach out when we are unsure of how to go about a problem. Less

Defuse the situation by understanding the customers’s point of view. Let the customer speak without any interruption as they just may be venting and just want someone on the end to just listen to what he/she is saying. To the customer there is no right or wrong at the time of their complaint. Once they’re done speaking now you can say I’m sorry you had to go through all that and let’s see what we can do for you and don’t let the customer go without her/him being satisfied with your answer. Don’t say I know how you feel because you don’t know. Don’t give sympathy but you should give empathy as we want the custom to know we care and we will handle the issue. Less


Where do you see yourself in 2-5 years?

2 Answers

With the company continuing to succed at all that I am doing

In the mirror


How do you feel about dealing with disgruntled customers?

2 Answers

Always keep calm, try to be reassuring and reasonable to customer.

I find it a challenge and an opportunity to find a mutual solution.

Victoria Financial

What's your availability?

2 Answers



Movement Mortgage

Do you have any questions for me?

2 Answers

Do you have any concerns that may keep you from offering me the position? If given this position, what would you expect to see me accomplish in the first three months? Less

Do they make you pee in a cup?

Wells Fargo

how to deal with an angry customer

2 Answers

let them vent, and answer their concern in a polite way.

The first thing you need to do with an angry customer is to listen properly to his grievances no matter how rude or polite he is. Second, try to gain his trust in you that you are the only person who can resolve this issue. Third, give him the proper knowledge about the reason for his grievance and the way to resolve it. From your side be confirmed that the process and commitment that you have made will be on time. Less

Indecomm Global Services

Tell us about yourself

2 Answers

My self R.sowmiya.i am completed B.E

My self R.sowmiya


Why would I take a job that I know I'm over qualified for?

2 Answers

I needed a job for medical benefits.

I meet the requirement for the position.


if i was going to be able to handle the volume.

1 Answers

Yes, of course.

Low VA Rates

Previous experience

1 Answers

No previous in specific industry

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