Job Details

Job Title

Associate Project / Program Manager

Position Summary

The Associate Project / Program Manager will support the Delivery Director in managing delivery governance, project tracking, portfolio reporting, risk management, stakeholder communication, and operational excellence across strategic projects and accounts.

The role will be responsible for ensuring accurate project reporting, governance compliance, action tracking, risk monitoring, and executive dashboard preparation while coordinating with project managers, delivery leads, and account teams.

Key Responsibilities

Delivery Governance Support

• Support governance across multiple projects and programs.
• Track project health, milestones, dependencies, and action items.
• Ensure compliance with delivery processes and governance standards.
• Maintain project governance artifacts and repositories.

Project & Portfolio Reporting

• Prepare weekly and monthly delivery dashboards.
• Consolidate project status reports from project managers.
• Generate portfolio-level reports for leadership review.
• Track KPIs across projects and highlight exceptions.

Reporting Areas

• Schedule Health
• Budget Status
• Resource Utilization
• Risks & Issues
• Escalations
• Customer Satisfaction Indicators

RAID Management

• Maintain centralized RAID logs.
• Follow up with project teams on open risks and issues.
• Track mitigation plans and due dates.
• Escalate critical items to Delivery Director.

Agile Delivery & Scrum Facilitation

Key Responsibilities

• Act as Scrum Master for one or more Agile teams.
• Facilitate Agile ceremonies:
• Sprint Planning
• Daily Stand-ups
• Sprint Reviews
• Sprint Retrospectives
• Backlog Refinement Sessions
• Track sprint commitments and delivery progress.
• Monitor team velocity and predictability.
• Identify and remove impediments impacting delivery.
• Collaborate with Product Owners and Delivery Managers on backlog prioritization.
• Ensure adherence to Agile and Scrum best practices.
• Support release planning and dependency management across teams.
• Drive continuous improvement initiatives through retrospective actions.
• Track Agile delivery metrics and present them during governance reviews.

Agile Governance Metrics

• Sprint Velocity
• Sprint Goal Achievement
• Burndown/Burnup Charts
• Defect Leakage
• Escaped Defects
• Team Capacity Utilization
• Story Completion Rate
• Release Predictability
• Dependency Tracking
• Impediment Resolution Time

Resource & Capacity Tracking

• Maintain resource allocation reports.
• Track utilization and capacity trends.
• Support workforce planning activities.
• Identify resource conflicts and shortages.

Financial Tracking Support

• Assist in project financial tracking.
• Monitor:
• Budget consumption
• Forecast updates
• Revenue realization
• Change requests
• Support invoicing and project closure activities.

Stakeholder Coordination

• Coordinate with:
• Practice Leads
• Account Managers
• Project Teams
• Follow up on pending actions and deliverables.

Required Skills

Project Management

• Project coordination
• Governance reporting
• Risk management
• Resource tracking
• Status reporting

Tools

Must Have:

• Excel (Advanced)
• PowerPoint
• Jira
• Confluence

Good to Have:

• Power BI
• Smartsheet
• Salesforce
• MS Project

Soft Skills

• Excellent communication
• Strong follow-up capability
• Attention to detail
• Executive reporting skills
• Ownership mindset

Experience

Preferred Experience

• 3–6 years experience in Scrum Master, Project Coordination, Business Operations, or Program Management.
• Experience in IT services or IT product development is preferred.

Education

• BE/BTech / MBA / MCA

Key Deliverables

• Weekly Portfolio Dashboard
• RAID Register
• Governance Calendar
• Resource Utilization Reports
• Executive Status Reports
• Action Item Tracker