• Please Note:

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India Night shift

• Transport Facility
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, paid time off and paid holidays!
• Transportation provided
• Working 5 days/week

Short Job Description

Key Duties & Responsibilities

• Provide exceptional customer experience to electric utility customers via phone or chat channels.
• Address inquiries, concerns, and requests related to electric utility services, billing, payments, outages, and account management.
• Assist customers in understanding their electric bills, rates, and consumption patterns.
• Identify customer issues promptly, escalating out-of-scope cases to supervisors or other teams as needed.
• Educate customers on available credit options, energy conservation, efficiency programs, and any changes, updates, and announcements to promote best practices.
• Promote and offer available products and services to eligible customer accounts while complying with established processes for sales, ensuring explicit permission from customers.
• Maintain accurate records of customer interactions by documenting them in the client’s CRM system.
• Adhere to established policies, procedures, and quality standards, ensuring confidentiality and security of customer information.
• Strive to achieve key performance indicators (KPIs), such as NSAT/NPS scores, Offer Rate and Sales, Average Handle Time, Call Quality, and attendance and adherence to schedule.

• Make atleast 95 calls a day
• Obtain a quality score of 98% or above

• Bachelors Degree preferred or Under Graduates
• Ability to read, write and speak Excellent English.
• Good analytical skills, cognitive skills.
• Good computer typing at the same time talking over the phone.