Escalate unresolved problems to higher-level support as per escalation matrix. Adhere to internal SLAs and follow IT service management best practices.…
Content Strategy: Collaborate with content creators to develop an effective content strategy that incorporates SEO best practices and addresses user intent.…
Minimum 1–2 years of experience in an IT helpdesk or Level 1 support role. Escalate unresolved issues to Level 2/3 support or relevant vendors in a timely……
Familiarity with common business applications (Microsoft Office, email clients, etc.). Formal degrees are not a material in our hiring decision.…
Take an overview of service desk calls, response times and customer satisfaction. Manage the help desk call logging system and ensure it is fit for purpose.…
The ideal candidate will have a solid foundation in IT support, excellent problem-solving skills, and the ability to communicate effectively with non-technical……
Content Strategy: Collaborate with content creators to develop an effective content strategy that incorporates SEO best practices and addresses user intent.…
1–3 years of experience in IT support, helpdesk, or system administration. Configure and support Windows operating systems and Microsoft Office applications.…
Exposure to production or application support environments. The role involves handling incidents, troubleshooting hardware, software, and network issues,……
You'll handle support requests across multiple channels, diagnose and resolve technical problems, and maintain business-critical tools that keep teams……
1 – 2 years of experience in IT helpdesk, customer support, or a related field. Maintain a positive customer experience throughout the support lifecycle.…
Monitor system performance and ensure maximum uptime and availability. Relevant certifications such as CCNA, MCSA, RHCSA, or CompTIA A+ will be an added……
Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems. Ensure high levels of customer satisfaction and service quality.…
Content Strategy: Collaborate with content creators to develop an effective content strategy that incorporates SEO best practices and addresses user intent.…
Content Strategy: Collaborate with content creators to develop an effective content strategy that incorporates SEO best practices and addresses user intent.…
Candidates should be open to working in night shift. Willingness to work in permanent night shift. Install, configure and administer LAN management applications……
Content Strategy: Collaborate with content creators to develop an effective content strategy that incorporates SEO best practices and addresses user intent.…
_· Prepare and publish MIS reports, dashboard summaries, service performance reports, and workflow updates for management review and customer discussions._.…
3–5 years of experience in Microsoft-based technology, WAN/LAN, and systems support. We are looking for IT Operations Specialist you will be supporting for……
Luxon – Business Processing Services,* established by *Pharmazon Ltd*, UK, is a specialised healthcare outsourcing and digital solutions company supporting……
The role requires a strong foundation in desktop support, network troubleshooting, system administration, information security, and IT service management.…
Willingness to work flexible hours and participate in on-call rotation. Initiate improvements to enhance service quality and efficiency, expanding knowledge……
As an IT Helpdesk Analyst, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware……
Ensure clear, ongoing communication with end users to deliver a high standard of service and satisfaction. Respond efficiently to daily IT helpdesk tickets,……
Experience: 1–3 years in IT helpdesk, desktop support, or general technical troubleshooting. Set up, update, and troubleshoot PCs, laptops, and software across……
Basic troubleshooting for iOS and Android in a corporate environment.
Familiarity with tools like Windows Defender
Handling common issues related to printers
User account creation, password resets, and group membership changes.
Personal
Clear verbal and written skills to explain issues and solutions
Accurately logs tickets, documents solutions, and avoids mistakes.
Adjusts easily to new technologies, changes in processes, or shift schedules
Eager to learn and grow with evolving IT tools and environments.
Maintains a positive and composed attitude even in high-pressure situations.
Other Relevant Information
About Us:The Hackett Group (NASDAQ: HCKT) is an intellectual property-based strategic consultancy and leading enterprise benchmarking firm to global companies, offering digital transformation including implementation of leading enterprise cloud applications, workflow automation and analytics that enable digital world class performance.