Job Requirements

• Job Description: Lead Quality & Customer Assurance (Diversity Profile only)

Job DescriptionUnique Job RoleHead – Quality ControlFunctionISCM – Watches & Wearable Reporting toHead – Quality & Customer AssuranceBusinessISCM – W&WGradeL8/L9Date23-07-24Job DetailsThis role is responsible for leading Quality and Customer Assurance for ISCM Watches& Wearables division in line with Company guidelines and policies with the objective of meeting the sourcing and manufacturing goals of quality, delivery, cost, capacity optimization.External Interfaces

Internal Interfaces

• Suppliers / Vendor ecosystem

• Production team
• NPD team
• Design team
• Other ISCM watches team
• IT team
• Customer Service teams.
• Finance team
• HR team
• Job RequirementsEducationGraduate/Post-Graduate in Engineering
• Preferred Industries:Preferred Industries: FMCG / Pharma / Automobile / Consumer Electronics
• Relevant ExperienceOver all 12 - 16 years
• At least 4-5 years in leading Quality function in a precision Manufacturing industry in the current role / immediate previous role.
• Exposure to multi locational Quality leadership encompassing mfg./assembly operations.
• Behavioural SkillsHigh level of professionalism, integrity and commitment
• Ability to influence key stakeholders
• Ability to manage time and prioritise effectively
• Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement.
• Advocate for quality standards
• KnowledgeRetail and service industry
• Quality strategy
• Delivery adherence
• Deep understanding about Manufacturing / Sourcing Processes.

• Expected Process ContributionsExpected Process ContributionProcess OutcomePerformance MeasureQuality planningDevelop Quality Strategy in line with Company's Vision, Mission & Quality policy
• Deploy and approve QMS department procedures for QC & CA
• Define and review role of Overall department and Resource planning
• Set Objectives, target and Initiatives in line with ISCM business plan
• Conduct Benchmarking and drive implementation of best practices
• Analyse COQ and optimise between Prevention, Appraisal over COPQ

• Quality planning and strategy
• Adherence to timelines
• Plan vs actual
• Reliability standards
• Adherence to specifications.

• Customer assuranceParticipate in all design review meetings and ensure manufacturing and Sourcing quality through audits
• Measure customer experience by collecting voice of the customer data and managing market returns
• Participate in product quality CFT by drafting and setting in place stringent guidelines / policies
• Participate in quality review meetings with key stakeholder’s such as MIR, Apex committee, Brands, Associates

• Customer assurance
• Adherence to timelines
• Quality adherence

• Standards and reliabilityDevelop mid-term / long term strategy for metrology needs by setting objectives and planning for resource
• Review adherence to set objectives, target & Initiatives
• Propose budgets to meet user requirements on Metrology
• Identify training needs and test standard upgradation by using new technologies
• Upgrade new facilities by exploring new technologies and driving implementation of the same
• Monitor effectiveness of the implemented initiatives against benchmarks
• Set objectives, target and initiatives in line with ISCM business plan
• Deploy and approve QMS department procedures

• Standards and reliability operations
• Adherence to timelines

• People managementFoster high level of employee engagement and retention of talent
• Support leadership & functional capability building initiatives to facilitate succession planning for critical roles within the department
• Identify training needs for the team and follow-up with the training team to ensure delivery.
• Monitor and review performance parameters of the team and provide feedback on frequent basis to the team members.
• Provide Leadership to quality function teams with adequate exposure and growth opportunities to enable readiness for higher roles.
• Partner with PF team on identification of Talent and support the developmental journey by creating culture of excellence
• Partner with PF (recruitment) team to fill the vacant positions within stipulated time.

• Employee experience
• Trained employees.
• Talent identification & development
• TAT for recruitment
• Employee engagement score
• Effectiveness of training.
• Successors availability for business critical roles.

Work Experience

• Skills: Ability to influence key stakeholders, Ability to manage time and prioritise effectively, Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement, Advocate for quality standard