Reviews by job title

9 reviews
4.0
7 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The role provides wide exposure to client relationship management, commercial decision-making and service delivery at scale. I regularly work with a broad range of internal and external stakeholders, which builds confidence, operational awareness and the ability to influence outcomes. Colleagues are generally supportive and willing to share knowledge. If you are proactive and resourceful, you can shape your own approach and make a meaningful impact.

Cons

The workload can be consistently high, particularly when managing multiple client portfolios with differing complexities and priorities. Processes and systems do not always keep pace with expectations on account teams, which can create avoidable pressure and lead to reactive working. Progression pathways and salary movement are not always clearly defined, making it difficult to understand what is required to develop or advance.

1.0
21 Apr 2016
Recommend
CEO approval
Business outlook

Pros

People I used to work with were really down to earth

Cons

Company doesn't nuture talent Company has poor training Seems as though the company favours certain individuals for promotions and neglects others Poor salary Poor location (middle of an industrial estate) Poor infrastructure (system is rubbish) No focus on client retention

1.0
11 Oct 2018
Recommend
CEO approval
Business outlook

Pros

Most of the people who work here in the contact centre are the reason, why most people stay. Says a lot when there is only one Pro

Cons

No Parking, No social Events, every October/November they make people Redundant like they are now and sending jobs to India, To get your bonus you have to get 95% call quality, Management will mark you down on your scoring as the business don't want to pay the bonus!!, New starters getting Client Lead roles who know nothing about the business or the system or the client, staff members over-looked for jobs, not all jobs are advertised internal, some jobs have been given to who you know not what you know!!!!, promises made and never delivered, The CCM says they have an open door, well I've hit the closed door so many times. Most of the TL"S palm you off and don't care, lack of Training, Salary is below standard, it is call after call after call, this is not a contact centre this is a Call Centre. You are just a Number, so don't expect anything more, cos you wont get it.

avatar
Bellrock Response
7y
Thank you for taking the time to leave your review. It’s great to hear how highly you rate the colleagues you work with however it’s disappointing to hear that you have some concerns which hopefully I can assist with. Unfortunately we cannot do a lot in regards to the parking. Due to the city centre location of the Office, spaces in and around the area are limited and we make potential employees aware of this at interview. That being said, we are able to offer a discounted parking rate for two NCP car parks in close proximity of the office and have welcomed the council to look into alternatives too. Social events are something we encourage in Bellrock and I understand that many departments arrange their own social activities such as bowling / quiz nights and escape rooms! We have asked our colleagues previously as to whether they would like bigger social events such as Christmas parties however these have proven to be less appealing and as such colleagues have opted for alternatives. In regard to internal growth, it is our company policy that all vacancies are advertised internally and everyone has the opportunity to apply. We actively encourage internal progression and employees can request training to assist with this. The Company offer courses applicable to an employee’s role, or to help them move on to the next step, and through these courses employees can achieve a nationally recognised qualification. All potential future employees and current employees are given the opportunity to a fair and equal interview and selection is made in a fair way. Within our Contact Centre we have our own dedicated team of trainers to ensure everyone successfully completes their training and are fully geared up to achieve their bonuses! These have always been based on a number of factors including attendance and service to the customer which are achievable for the majority of colleagues within the Contact Centre. We set the targets high so that we can ensure an excellent level of service is provided to our customers. Our Bellrock Head Office is open plan in order to minimise barriers to communication and to avoid any closed door mentality within the departments. As you suggest, listening is absolutely key in a good business and we encourage our employees to tell us when they have concerns. I would welcome the chance to learn more in detail about your specific concerns on this point, and would very much appreciate if you are able to get in contact with HR so we can discuss further.
1.0
5 Jan 2023

AVOID LIKE THE PLAGUE

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The salary was as expected.

Cons

What an awful company to work for, great their staff like robots not people and allow bullying to happen right in front of their eyes. Unless you want to be part of the “man’s club” and pick on young people then don’t bother!!!

3.0
20 Jun 2018

little fish in a big pond

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good colleagues, Stable workload, New Offices.

Cons

Not much opportunity to progress and increase salary Lot of senior manangement change

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Bellrock Response
7y
Thank you for taking the time to leave your review and the positive comments especially how highly you regard your work colleagues . We really value our employee’s feedback and it’s important to us that our people feel supported and welcome at Bellrock. We offer many learning & Development courses to assist in career progression and really believe in nurturing our people in their career development. All our vacancies are advertised internally to give employees the opportunity of internal progression within the Organisation. I am however interested in finding out a little more about your experiences so if you could contact me directly at recruitment@bellrock.fm we can discuss further. Thanks again.
3.0
18 Feb 2020

better than average

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

average office, average salary, good management, excellent progression

Cons

workload allocation, department communication, city centre location - traffic

4.0
1 Nov 2023

Lots of opportunities

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lots of opportunity to learn & develop

Cons

Salary relatively low compared to job market

Viewing 1 - 3 of 9 Reviews

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