Billtrust reviews about "culture"

Remote dynamic can be challenging. Business is fairly complex by nature and takes time to really learn/master

Jesus, where do I even start? LEADERSHIP - the entire C-Suite has turned over in less than 12 months (2 of those roles have turned over twice in the same duration). New leadership thinks micro-managing, cold-calling, etc. is the way to build pipeline (they clearly have not prospected in a while giveN no one answers they're phones, and they quickly opt-out of Outreach campaigns). There are some good sales managers here, but between the PE Firm (EQT) and new Executive team, there's zero culture and a "cold-call until you build pipe" approach that will surely implode very soon. They've been telling the entire Sales division that "big" changes were around the corner since June 2025, and here we are mid-Jan. 2026 and all we've received is a revised list of accounts with no marketing/GTM strategy and severe lack of inbound leads, industry awareness, etc. As a matter of fact, our CMO just quit last Friday, Jan. 16th so we're on par with 2025 already. The new CEO talks about building culture, but SKO is so booked up with sessions, workshops, etc. that we have no time to connect with other AE's (FYI your AE's are NOT looking forward to SKO, and many are actively taking calls with recruiters - prepare for a mass exodus post SKO). PRODUCT - there's no SMB which is odd as the product as-is would be best for SMB, and some mid-market but severely lacks for enterprise due to global, compliance, and currency shortcomings. Billtrust's platform was amassed via various acquisitions and that's the only reason we have more customers (for now) than other AR vendors (HighRadius, SideTrade, Etc.). SELLING - selling here takes an act of God and that's just to find something we can accommodate either due to prospect being to small, global operations, etc. You'll be disqualifying the very few leads you receive because for some reason the business development arm of BT still lets them prospect into these accounts. Once you do qualify a lead, you then have to pray they don't get disqualified by global operations, currencies, or some other bogus reason from the SC team. Even if you clear that hurdle, now you have to deal with the mind-numbing and extensive sales process beholden to BT. SC's that don't want to assist, Payments team that take days to process credit card statements, sales mgr's that have zero interest in seeing you succeed, etc. Our implementation fees far exceed those of other vendors for no reason whatsoever (300 hours for cash application????) and exceed the subscription fee itself. Currently, all AE's are expected to make ~100 dials/day, have 15 "meaningful connects" (which they keep changing the definition of) and build 100% of their own pipeline (I have no clue what Marketing & BD are doing). NNL's win-rate is currently 16.7% with zero improvement in sight. Other than a handful of customer reps, the only other person here exceeding quota is our recruiter due to the ongoing number of positions to fill. TLDR - If I wrote this much for this review, it truly reflects how poorly managed this place is. Product needs global abilities, we're sequestered to niche' industries/verticals due to acquisitions, basically no GTM strategy, selling is near impossible, and now you'll be micro-managed like a new SMB SDR making 100 dials/day.

There has been a lot of change recently. That can feel overwhelming at times. But, if you can embrace ambiguity and trust the process, you'll likely find the change more energizing than exhausting like I have.

One challenge at Billtrust is the sheer number of priorities happening all at once, which creates a high workload. It’s not uncommon to have very early mornings and late nights. While I personally find the work meaningful and exciting, this pace might not be for everyone. Additionally, the company is ambitious and eager to move quickly, which means a constant drive to meet aggressive goals—something that may feel intense for some.

Poor total compensation - you will likely be underpaid here and it is very hard to get your salary up Dry promotions Jumping in on AI solutions without a clear or ethical plan at the expense of people's jobs. Not a lot of upwards mobility The culture and values have sadly faded away from what they once were

I started at Billtrust in 2021. They had a truly supportive, fun, and inclusive culture. Then, a dystopian group of Private Equity vultures bought the company. MASS LAYOFFS EVERY QUARTER. All of the positive reviews here are fake, and they often beg us to post a positive review to save the company. The executive leadership team has been completely turned over 3 times, and they are on their 3rd CEO in the last 3 years. Diversity and inclusion score very low. I was in the BDR / SDR group for 4.5 years. I do not recall a single person of color ever being promoted in that time. They certainly never had a person of color in any leadership position. Even just as a regular SDR, it was always pretty much an all-white team. Be careful about performing well here as an SDR. If you do too well, the policy is to lay you off without explanation in order to hire a 21-year-old for a lower salary. The SDR leadership team in particular is very toxic. They were hand-picked by the PE owners just to tell us to make more dials every day, PIP you, or lay you off. In general, the company is not doing well. Most of our customers despise us because we lie about implementation, features, etc. Then, as soon as they close a deal, they avoid their support calls and ghost them. Many of our core products, such as e-commerce, have been sunset. The company will not exist in the next 3 years. Career poison to work here. They are not competitive with others in the AR automation space.

No major cons so far. Health insurance is a little pricey.

Sometimes pace of business, leave some behind.

Still getting my bearings since I'm relatively new, so I don't have a lot to point to yet. There's a lot of context to absorb early on. A more structured ramp-up guide could help new hires get up to speed faster.