Honest review from a current employee - Implementation Specialist ADP Employee Review

2.0
16 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Diverse, Free Meals & Snacks, Updated Technology, Nice Building

Cons

Poor Training, I accepted this position entry level with no experience in payroll, hr, or tax & banking. Training was cut from 8 weeks into 2 weeks. This information was not communicated with my specific new hire group until after we started. The training was not hands on 8 hrs sitting in front of a computer with at least 30 other new hires from different states via WebEx. The training is not designed to accommodate different learning styles. We were assigned clients before we even completed training. We were advised by the Vice President the reasoning for our short training was due to year end “busy season” and to sum it up the company had an overwhelming number of new clients looking to begin processing with ADP at the beginning of a new quarter. Depending on who your manager is they may or may not have the proper training to provide you with the proper guidance when you are in need of help instead you are asked to rely on your peers or other veteran employees who have their own clients and are already overworked. For the strenuous workload the pay is not enough. The company is constantly handing out snacks and free food to make it seem as if they care because they know we are being overworked. There is a huge disconnect between the sales department and the implementation department therefore you are constantly being questioned/ hassled by the sales department with questions because their commission weighs heavily on the success of the implementation project. Constant emails, and meetings. No work/life balance. You are constantly being told to “fake it till you make it”. During my now 2 months of employment I have seen 3 employees resign all due to stress . High turnover. Short lunch breaks (30 mins). Terrible parking structure. There is a lot of favoritism.

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ADP Response
3y
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5.0
17 Jun 2026
Recommend
CEO approval
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Pros

work life balance continued education opportunity

Cons

segmented internal departments some unreasonable client escalations

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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