Pros
The main pro is that unless you are in the cities, the job is extremely easy. Even in the cities, the actual job is fine, it is just you have increased customer interaction. The other pro is the work-life balance. The only time you ever have to deal with something off hours is when there is an emergency.
Cons
For starters, the pay is not great. They almost have like a vendetta against paying overtime. They try to act like they are making it better by paying you a bonus at the end of the month based on your rentals. However, for most sites you are maybe looking at an extra $50 - $150 depending on where you are. And they lower the incentive that you get per rental during busy season, they claim that due to the higher number of rentals that it evens out. That being said the number of rentals are not guaranteed. For example, they raised our rates so high that we did not get rentals to the point we ended up with 30 less rentals then the same month a year prior. In terms of pay and abilities, moving up in the company is really not worth it depending on what your goals are. If one of your goals is learning about the business, this is not the place. Whether you are with the company or not, you can find the information. You will probably have to do the same amount of digging. Despite the company claiming transparency, they are anything but. If you ask the company 10 questions, you will get the answer to maybe one of them. They love to give long winded responses that do not answer the question. You could also get as specific as possible and format a question by stating the information that you know, and then saying but you would like to know. 9 times out of 10 they will give you a response, restating everything you said you knew and not answer the question. Another con is that your previous work experience does not really mean anything to them. They will speak to you in such a cookie cutter way, that it can be very condescending. Even if you have been there a while and know your clientele, they act like you don't know anything. Despite the fact that when you survey all the guests, 80% of them would make a statement consistent of them staying there due to the office management. The amount of guests that make statements how they do not like the company but like us is astounding. Extra Space benefits greatly off of us and the fact that other companies seem to have employees that really do not care. I could go on, but to put it into perspective, I have talked to loads of people who have been here for 5+ years and they all have stated that this is just a job, not a career. There are also loads of people who were interested in the job and are now contemplating leaving. The only thing keeping them is how easy the job is.