I would think twice before working for Extra Space Storage - Store Manager Extra Space Storage Employee Review

2.0
29 Jun 2025
Recommend
CEO approval
Business outlook

Pros

There are good customers that could make your day. As long as your district is fully staffed, work-life balance is pretty good.

Cons

Upper management places too much focus on metrics and not supporting the people who work at properties. Too often, you are left working a site alone with last minute call offs or not enough staff to provide you the help that you need. Company culture has moved in the direction of being totalitarian. Some customer can be erratic due to drug use, which can be scary. There is fear of coming into contact with dangerous substances when having to enter a customers storage unit due to our auction process (Or for any other reason...). Pay is relatively low for the market considering cost of living has gone up exponentially, but pay has stayed low. There are not that many holidays that are recognized, so you will be stuck working on most holidays. Facility audits are intense and stressful. There are many opportunities for failure in sections of the audit that are out of your control. There is still no sick leave and management just claims that this is all been rolled into one large amount of PTO.

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Extra Space Storage Response
11mo
Thank you for taking the time to share your experience, and we appreciate your years of service with Extra Space Storage! Your feedback is incredibly important to us as we work to improve the employee experience. We're actively working to address staffing challenges and ensure that our teams are adequately supported. Please do not hesitate to work with your manager directly to share any insights on how we can improve going forward.

Explore other reviews about Extra Space Storage

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The good points of working for Extra Space these five years is the help and growth management allows me. I enjoy working for Extra Space Storage and i come everyday wit a positive mindset to achieve our company goals.

Cons

Extra Space has trained me to listen and show empathy to our tenants. I do my best to give our tenants great customer service and advice.

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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