Does XpresSpa pay their employees well?

According to anonymously submitted Glassdoor reviews, XpresSpa employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at XpresSpa. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at XpresSpa?

35% of XpresSpa employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated XpresSpa 2.7 out of 5 for work life balance, 2.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at XpresSpa?

Licensed Massage Therapist (28) , Massage Therapist (17) , SPA Manager (9) , Cosmetologist (7) , SPA Coordinator (7) , Manager (6) , Concierge (5) , SPA Concierge (5) , Nail Technician (4) , Assistant Manager (3) , Guest Service Coordinator (3) , Licensed Cosmetologist (3) , Management (3) , Area Manager (2) , Associate Manager (2)

What are the pros of working at XpresSpa according to real employee reviews?

"Good pay good pay good" ((in 20 reviews)); "Nice people treated staff nicely" ((in 9 reviews)); "I had great coworkers that I will dearly miss . . ." ((in 8 reviews)); "Lots of over time, great coworkers, medical and dental benefits, free massages" ((in 7 reviews)); "It’s only good bc the money is Good." ((in 7 reviews))

What are the cons of working at XpresSpa according to real employee reviews?

"Management is poor." ((in 26 reviews)); "Management is unorganized lazy and upper management aka Corporate does not back up their employees." ((in 16 reviews)); "She was the only manager we had that cared about us and actually worked." ((in 9 reviews)); "The CEO is absolutely awful and the owners of the company back him 100% which is crazy to me." ((in 6 reviews)); "Long Hours, Airport Food, Cost of Lunch" ((in 4 reviews))

What are employees saying about XpresSpa redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about XpresSpa redundancy and their outlook for job security at XpresSpa in 2026.

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XpresSpa

XpresSpa reviews about "hour"

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25% positive business outlook

Ratings by category

3.0

Diversity and inclusion

3.0

Compensation and benefits

2.8

Career opportunities

2.7

Work/Life balance

2.4

Senior management

2.2

Culture and values

Reviews by job title

23 reviews

1.0

9 Mar 2022

Company review

Spa concierge

Recommend

CEO approval

Business outlook

Pros

No comment nothing really besides working in a spa environment

Cons

Employees need better pay and reasonable hours to work

3.0

10 Oct 2024

Dysfunctional

Store manager

Recommend

CEO approval

Business outlook

Pros

Pay was fair for the time

Cons

Long hours, no communication with upper management

3.0

21 Jun 2024

mixed bag

Lead lmt

Recommend

CEO approval

Business outlook

Pros

combination of chair, table, foot services on lounge chairs leads to some interesting massage work. Being in busy airport is fun or people watching and if you dont mind having people watch you while you work.

Cons

Lot of time on the feet, some shifts much better than others. Manager may be watching you on the camera to make sure your not leaning on the railing. Solely paid for the massages, so cleaning and chores uncompensated. Airport determines when you can leave so night shift often has 2-3 hours of just standing there before you can leave.

3.0

1 Aug 2020

Only Go if you want to work and never move up

Licensed cosmetologist

Recommend

CEO approval

Business outlook

Pros

Benefits, people you meet, tips

Cons

Long hours, no pay raises, have to stand entire shift

4.0

10 Nov 2021

Good place to work

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Got some nice perks sometimes.

Cons

Sometimes worked long hours and weekend.

4.0

10 Oct 2021

Good Company

Cosmetologist

Recommend

CEO approval

Business outlook

Pros

Decent Pay,Fast Paced Environment,Meeting People

Cons

Long Hours, Airport Food, Cost of Lunch

3.0

25 Feb 2025

It was OK

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Decent pay, co workers, and work environment

Cons

Management was sub par, Hours were sub par, Policies and procedures were not followed by management

3.0

23 Sept 2023

Review

Guest service coordinator

Recommend

CEO approval

Business outlook

Pros

Flexible Work Hours Benefits PTO and Sick-Time Accrual

Cons

Communication within company is a Top-Down issue

3.0

19 Nov 2023

Good money, Terrible Management

Cosmetologist

Recommend

CEO approval

Business outlook

Pros

It’s fun working at airport Customers tip well

Cons

Terrible management No opportunity to move up Cut throat work environment Can be long hours if you get the wrong shift

4.0

28 Jan 2026

Goods and bads

Guest coordinator

Recommend

CEO approval

Business outlook

Pros

Full time is only 32 hours Ok for me , but not really.

Cons

Lots of cleaning, they don’t have professional cleaners, that’s our job too. Didn’t know that when I was hired.

Viewing 1 - 3 of 23 Reviews

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XpresSpa reviews about "hour"

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Company review

Dysfunctional

mixed bag

Only Go if you want to work and never move up

Good place to work

Good Company

It was OK

Review

Good money, Terrible Management

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