Contractor SCM - Logistics Support

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

1. Logistics Operations Support Assist in coordinating the movement of goods from suppliers to warehouses/customers. Support shipment scheduling, load planning, and dispatch activities. Track shipments and provide status updates to internal teams or customers. 2. Order & Delivery Processing Process sales or transfer orders in ERP/logistics systems (e.g., SAP, Oracle). Ensure all shipping documentation (invoices, packing lists, bills of lading) is complete and accurate. Follow up with carriers and freight providers for pickup, transit, and delivery confirmations. 3. Inventory Coordination Help monitor stock levels and update inventory movements in the system. Reconcile physical vs. system stock data as needed. Flag potential stockouts or overstock risks to supervisors or planners. 4. Transportation & Carrier Coordination Communicate with 3PLs (third-party logistics providers), freight forwarders, or courier services. Support booking of transportation for inbound and outbound shipments. Track carrier performance (e.g., on-time delivery, damage rates) and report exceptions. 5. Documentation & Compliance Maintain accurate and timely logistics records, shipment data, and supporting documents. Ensure compliance with trade, customs, and internal shipping policies. Assist with export/import documentation if part of international logistics. 6. Customer & Stakeholder Support Respond to internal or customer queries related to shipments, delivery delays, or damages. Escalate issues to logistics coordinators or managers when needed. Coordinate with warehouse, procurement, and customer service teams. 7. System Updates & Reporting Update shipment, order, and delivery status in logistics or ERP systems. Assist in preparing daily/weekly reports on logistics performance (e.g., delivery status, lead times, exceptions). Support with data entry, validations, and error checking. 8. Process Improvement & Issue Resolution Identify process gaps or repetitive issues and suggest improvements. Participate in root cause analysis for logistics delays or errors. Support continuous improvement initiatives within the logistics or supply chain function.

Qualifications

Certifications

Required Skills

Logistics Support, Transportation And Logistics, Travel Logistics

Language

English (Required)

Language Proficiency -

Beginner - A1

Additional Job Location -

Job Type

Regular

Master Skill List -

Contingent Workers, SCM - Logistics Support

Remote Type -

Office

Work Shift -

Flex Time (India)