Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.

A successful candidate will be able to multitask in a dynamic, team-based environment, demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The Senior Administrator, Systems Engineering is responsible for supporting and maintaining availability and high performance in mixed UNIX and Windows development, non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and supports other engineering and operations teams. Additionally, the Senior Administrator performs root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.

This position is well-suited for a candidate with 1–3 years of hands-on systems administration experience who is eager to grow within a modern, high-performance IT environment.

Responsibilities

• Respond to and assist in production operations ensuring service availability and across Windows and Linux systems.
• Participate as a resource for project-driven initiatives, collaborating with infrastructure, development, and operations teams.
• Identify and automate manual tasks using scripting and application development to improve operational efficiency.
• Investigate and adopt new technologies and tools as operational needs arise, including AI-assisted platforms for anomaly detection, alert triage, and process automation.
• Provide first-level support for all server-related issues across the enterprise.
• Provide technical analysis, resolve problems, and propose solutions with thorough root cause analysis.
• Provide support to, and coordinate with, developers, operations staff, release engineers, and end users.
• Document system configurations, runbooks, and troubleshooting guides to promote internal knowledge sharing.
• Ensure all systems comply with IT policies and adhere to security standards.

Knowledge and Experience

• 1–3 years of intermediate-level experience managing and troubleshooting Windows Server and/or Linux (RedHat variants preferred) in production environments.
• Beginner to intermediate experience scripting in any combination of Python, Bash/Bourne, PowerShell, Perl, Ruby, or similar languages.
• Familiarity with system automation tools such as Ansible, Puppet, or Chef.
• Familiarity with networking concepts such as DNS, DHCP, firewalls, and VPNs.
• Exposure to AI-assisted tools for operational support, including AI-powered monitoring or observability platforms, or the use of AI coding assistants (e.g., GitHub Copilot, Claude, or ChatGPT) to accelerate scripting and documentation tasks.
• Experience with IT service management tools, preferably ServiceNow.
• Top-tier critical thinking and problem-solving skills with the ability to perform effectively under pressure during incidents.
• Customer-focused with dedication to the best possible user experience.
• Ability to communicate effectively with both technical and business resources.
• Strong organizational and time management skills.

Desirable Knowledge and Experience

• Bachelor's degree in an engineering discipline or equivalent experience in Systems Engineering.
• Industry certifications such as CompTIA Server+, Red Hat Certified System Administrator (RHCSA), or Microsoft Windows Server accreditations.
• Familiarity with containerization concepts such as Docker or Kubernetes.
• Familiarity with CI/CD tools such as Jenkins or GitLab CI/CD.