Job Description

Education Qualification :
Any Graduate

Skills :
Primary -> Functional | Investigation Methods | Asset Verification | 3 - Experienced
Primary -> Functional | Asset Management | Asset Operation | 3 - Experienced
Secondary -> Technology | IT Asset Management Tools / Systems | CA Asset Management | 3 - Experienced
Secondary -> Functional | IT Operations Management | Operational Procedures | 2 - Knowledgeable
Tertiary -> Technology | IT Technical Support Activities | Second Line Support | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Data Related Skills | 3 - Experienced
Tertiary -> Behavioral | Microland Skills | Customer Centricity | 3 - Experienced

Certification :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details:

1. Ensure compliance to Process and SLA on all agreed deliverables as per the contractual targets/Goals and Objectives
2. Contribute and Participate in implementation of atleast 1 customer facing SIP per quarter
3. Ensure that Number of formal client complaints / escalation are 0 per year
4. Contribute and participate at least 1 SIP per quarter by providing timely inputs, suggestions and execution
5. Ensure 100% compliance to service management processes defined
6. Ensure Zero NC identified on deliverable during process and transaction audits
7. Ensure Timely response on mail/phone calls towards All queries/task of supervisor/end users.
8. Time management (reporting on time, minimum breaks and closing all given task on timely basis)
9. Ensure 100% Compliance to - Microland and Customer Policy, Procedure and Practices.
10. Ensure Zero breach/violation of information security, Harassment and Policy (Microland and Customer).
11. Raise Security Incident immediately if any gaps is identified.
12. Ensure Zero NC identified on deliverable during process and transaction audits.
13. Achieve SLAs / KPIs as per the program goals and objectives - All green status
14. Ensure proper hand over and updates are provided enabling effective service delivery.
15. Ensure 100% Asset database update-All the transaction for a particular asset must be update in master database at any point of time accurately.
16. Asset Tracking-Track all the in-use and spare assets across PAN India and ensuring necessary stock is available at any point of time.
17. Asset Allocation-Allocate the assets through appropriate request within the defined timeline.
18. Update All files/Folders on real time basis(Asst tool, PO tracer, Rental tracker, Resigned-transfer, AIU,Asset movement,Disposal,software etc.
19. Process AIU, Vendors management tickets on top priority.
20. Rerun Rental assets to vendor on real time basis to avoid any cost related issue.

Location

IND-TG-Hyderabad-CL

Created On

26-May-2026