About VU:

At VU, we aim to be one of the leading impact universities in the world. VU is an impact‑driven university committed to equity, excellence and opportunity. Based in Melbourne’s west and connected globally, we put students first through the VU Block Model®, dual‑sector pathways and strong industry partnerships. We are a values‑led, inclusive workplace where diverse talent is supported to make a real difference.

About the Team:

The Casual Professional [Student Advising Assistant] provides first-contact support and referrals for current and prospective students across VUHQ Student Service Centres. Working as part of a collaborative team, SAAs assist with resolving student enquiries in a timely and supportive manner.
The role also helps students navigate administrative processes and access relevant resources to support their success at Victoria University.
SAAs work closely with domestic, international, TAFE and higher education students, as well as CUAs, Student Advisors and university staff.
The position may also liaise with prospective students, families and members of the general public.

About the Role:

Casual Professional [Student Advising Assistant] plays a pivotal role in supporting our students at Victoria University. As the first point of contact for current and future student enquiries, you will be supporting our students to navigate university systems and processes, their personal and academic goals, and setting them up to get the most out of their student experience. In this role you will work closely with our Advisory teams, Student Administration and college staff to support domestic, international, TAFE and higher education students. Our Service centres are across multiple campuses.

Position Key Duties

• A demonstrated student-centred customer service approach to delivering excellent service and to resolving enquiries and complaints at the first point of contact or refer appropriately.
• Demonstrated interpersonal and communication skills, both verbal and written.
• Proven time management and organisational skills, with the ability to manage competing priorities and meet tight deadlines.
• Demonstrated capacity to exercise judgement and discretion with complex or sensitive issues and information.
• Demonstrated ability to work cooperatively and effectively as part of a team, together with the capability to work alone/independently and meet the position objectives.
• High level skills in the use of databases (in particular the Oracle RightNow CRM), spreadsheets and word processing software
Demonstrated capacity to understand and comply with employer policy and practices in all aspects of work and conduct, including OH&S and Anti-Discrimination responsibilities and complete/attend relevant training.

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Position Details

• Classification: HEP 4
  

• Salary: $47.46 Per hour
• Employment Type: Casual

• Location: Footscary Park Campus, may be relocated to other current or future university campuses.
  

For a detailed overview of the role’s duties and responsibilities, please refer to the Casual Professional [Student Advising Assistant] Position Description: https://webresources.vu.edu.au/hr/employment/pdf/2026/435_17947.pdf

About You:

• Knowledge and/or education/training equivalent to: a degree with relevant experience; or extensive relevant experience in a student service role in the education sector; or a combination or relevant experience and/or education and training; or experience in the provision of membership services.
• A demonstrated student-centred customer service approach to delivering excellent service and to resolving enquiries and complaints at the first point of contact or refer appropriately.
• Demonstrated interpersonal and communication skills, both verbal and written.
Demonstrated capacity to exercise judgement and discretion with complex or sensitive issues and information.

Please note: The University is a Child Safe organisation. You will be required to hold a current Employee - Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment.

Who to Contact?

For further information relating to the position, please contact:
Name: Sharon Smith
Position Title: Casual Professional [Student Advising Assistant]
Email: Sharon.Smith@vu.edu.au

How to Apply

To submit your application please click on the Apply button.

Applications must be submitted as a single document comprising:

• A cover letter
• Your curriculum vitae/resume
• Your responses addressing all selection criteria located in the position description
• Evidence of Employee Working with Children Check (WWCC)

Applications will close 4 June 2026 at 11:59 pm. This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged.

Visa sponsorship is not available for this position. This role requires for applicants to have full and permanent working rights in Australia.

Why Join VU:

VU provides competitive salaries, excellent superannuation, and a variety of benefits. University fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Careers at VU Webpage

Our Commitment:

Victoria University is committed to fostering an inclusive, respectful, and socially responsible community. We honour our deep diversity by respecting First Nations perspectives and embedding sustainable approaches to Protecting Country, while championing progressive inclusivity for all—embracing Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio‑economic backgrounds. As a WGEA Employer of Choice for Gender Equality , we strive to create a place where everyone feels they belong, and we ensure a positive, barrier‑free recruitment experience by providing adjustments and accessible formats upon request at inclusivecareers@vu.edu.au or (03) 9919 5999.
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