KeyBank reviews about "training"

Low pay , bad training, high deductible insurance

Hotel work space, management, lack of training

onboarding and training is very disorganized and does not get you ready for your daily job at all. my original managers expected me to know everything when i was brand new and were terrible to ask for help. thankfully they have been fired and my new manager is much more easy going but has never done the job that he is managing so is not much help. overall 7/10 place to work

Terrible chain of command. They don’t listen or care about their staff.

Does not do a great job of salary progression.

Branch manager needs more training in managing. I have had good and bad managers. If you are on top of the scorecard, you are untouchable, but it applies to managers as well to abuse their power over their team. Due to the fact that managers are paid a salary, some only show up for less than 3 hours a day or week. In my own branch experience, there is favoritism and blatant disrespect from manager to PCB, FWC and Tellers.

Significant reporting requirements which do not enhance production

bad tech/computer issues across retail locations, effects customer service negatively, training is mostly virtual and varies from how coworker will tell you leaves out important details and proper time to read procedures is often not given, management didnt communicate realistic expectations clearly or standardized enough nor do they have much capacity to listen to employees regarding real issues. impossible to get clear answers around important matters. many angry clients leaving and closing accounts

The manager you have really matters. Some are incredible, some micromanage every second of your day but are missing when you need them. Direct managers are better than higher ups