KeyBank reviews about "upper management"

Not enough support from upper management. Can micromanage.

Teller shortages can make it difficult to manage wait times.

Lack of support from upper management

Where do I start? The operations of the branch make zero sense. You have your tellers and bankers who basically do the jobs of 10 different people only to be paid less than their manager who focuses on small business and telling the remainder of the staff what to do. Manager goals vs banker goals are a joke. They have much smaller goals, their accounts are worth more, yet they do even less than the bankers? The incentives are a joke in general, since getting here I have seen the incentive plan change at least 5 times and for no other reason than to save the company money. Managers aren’t held accountable for anything and take advantage of it. I rack my brain wondering why my peers and I are the ones running the branch but we’re the lower man on the totem pole. If you’re looking for professional growth you won’t get it here unless you happen to be favored by the current leaders and their politics. I have seen 4 strong coworkers leave to go elsewhere because they were constantly passed over for opportunities in favor of external hires WITH NO EXPERIENCE! Imagine working for a company and them picking someone with absolutely no qualifications over promoting you? Yikes. Due to the lack of promotion and working your tellers and bankers like dogs every single branch is understaffed. You’d think they would be okay paying overtime during this but you’d be WRONG! They would rather you leave your branch even shorter and make the clients experience even worse than compensating their employees to be there. I’d say to hire more people but it won’t make a difference because the turnover is awful. Nationally all businesses are understaffed and choose to adjust hours to accommodate the staff and not overwork them or work under so overstaffed. How about you close on Saturdays until you figure out your staffing model instead of constantly leaving other branches short staffed to make it happen. The client experience is still going to be terrible. I’d rather have a client annoyed we’re closed on Saturdays due to staffing than to have clients getting absolutely terrible customer service experiences because how could they possibly get a positive one when the staffing model is a joke. Upper management is constantly in rotation. Everything and everyone’s individuals success is determined on how that current leader feels about you. You’ll see the leaders favorites flourish solely because they’re friends over someone more competent or qualified. To consistently see such solid employees leave because of the environment and toxicity of the company is appalling and embarrassing. To work for a company that would rather bring in external hires for EVERYTHING than keeping the ones they have happy is disgusting. You are replaceable and we get it but to be so blatantly obvious that you don’t want any of these people to succeed beyond their role is alarming.

Lack of diversity, uncomfortable work environment, no support from upper management

Unclear direction from upper management.

Left because during my training my drawer came up short two days in a row. I began being micromanaged and management was insinuating I could be demoted or let go. They took me off the floor doing teller work to observe nearly 2 months into the job. Walking me through simple transactions I already knew how to do. Told upper management and asked for a transfer due to the treatment and micromanaging she shrugged off most of what I had to say and told my manager that I told on him and to meet with me before she did. The very next day they tore and ripped my posters down I had to have up for my lead teller work by a certain date or I could get in trouble. Mind you the day before they all watched me hang these posters up even my manager told me to do it and where to put them all for the girl who ripped them down to say it wasn’t hung up properly as if she was doing me a favor. This same coworker also lied and said I couldn’t open a savings account unless I had $1k which wasn’t a rule. Was there nearly 2 months and never had codes or logins I needed or practice my actual managerial role as lead teller just teller work while getting treated strangely and management doing absolutely nothing about any of it.

Out of touch upper management, constant reorganizations, laughable health benefits, and AI first people last initiatives.