The management structure; some areas well-organized, others less so.
The workload is often unmanageable, with too many systems and unrealistic targets (meaning many additional hours are required to achieve in the role.
PIs, unrealistic, extensive box-ticking, and micro-management.
The new customer experience system has mixed results. Clients appreciate My Place, but many dislike the call centre and prefer personal contact with the property manager.
Health & Safety team are sometimes rigid and unhelpful, making it difficult to complete projects and training.
There are far too many (over 13) systems and the latest customer experience system has not reduced the number of systems but simply added another.