Shell Energy Retail Reviews
Updated 17 de Oct 2019
"Very flexible working environment and great team spirit" (in 15 reviews)
"Fast-paced but time for learning with research days" (in 11 reviews)
"Company Review"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Shell Energy Retail full-time for more than 5 years
Pros
Excellent work Culture, value, good salary
Cons
Limited Site Team, Self transportation issue, far away from City
Shell Energy Retail2019-10-13"Ok"
StarStarStarStarStarI have been working at Shell Energy Retail full-time
Pros
Working environment, door to door service
Cons
Shifting, politics, shared service so far from stakeholders
Shell Energy Retail2019-10-17"Pleased to join Shell Energy"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Shell Energy Retail full-time for less than a year
Pros
Great employee wellbeing programs Monday fruits Great on-boarding process for new developers 15" Macbook pro Enthusiastic team Great manager and team lead Flexible working hours Work from home Nice perks Table tennis Football table Massive car park Canteen with ok prices
Cons
Lack of sit/stand desks Cable management on desks could be better Pension scheme could be improved
Shell Energy Retail2019-10-02- Helpful (1)
"Good company, bad practices"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNegative OutlookApproves of CEOI have been working at Shell Energy Retail full-time for more than a year
Pros
Flexible working Good cheap coffee Free fruit
Cons
Lack of communication across teams produces detrimental results Micro management by colleagues
Advice to Management
The business still acts as First Utility. Plan, deliver, correct everything mid flow. Too much of a start up mantra
Shell Energy Retail2019-10-11 "A+"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI have been working at Shell Energy Retail full-time for less than a year
Pros
Thorough training programme so you will not go into your role without what you need. Constant help from managers and colleagues so you're never on your own.
Cons
Bit more hands on work during training as the call listening/grad bay is where you learn the most.
Advice to Management
Above^
Shell Energy Retail2019-09-27"Good place to work, improve and"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Shell Energy Retail full-time for more than a year
Pros
-salary -relationships -work approach -inside structures -good management and team leaders
Cons
-shifts time - lack of HR in Krakow office - lack of any pay rise
Advice to Management
consider having HR in Krk office
Shell Energy Retail2019-09-25Shell Energy Retail Response
October 10, 2019 –
Thanks for taking the time to post a review. It’s great to hear that you're experiencing the leadership and structure that you need from your management team. Building positive, supportive relationships is something we believe is a key element in making Shell Energy a great place to work - so I’m glad that is what you are experiencing. Our shift working arrangements are very much based around the needs of our customers and providing a service to them. You will be aware of the ongoing changes we are making in our work patterns to ensure we better balance the needs of our colleagues and our customers. We are building a customer support centre in Krakow and, over time, we will review the services we need to locate in our second centre. Our HR team is based in the UK and supports all our locations, Hamburg, Krakow, London and Coventry. If you have a specific question or feedback about the services provided please do drop me an email. Great to have you as part of the team. John.
Show Less"Supportive and flexible employer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI have been working at Shell Energy Retail full-time for less than a year
Pros
Flexibility Management value staff and empower individuals Ability to work on a variety of projects Realistic targets Ambitious growing organisation Ample support
Cons
Salary Package could be improved
Advice to Management
Continue to support staff within the organisation and the business will thrive
Shell Energy Retail2019-09-18Shell Energy Retail Response
October 10, 2019 –
Many thanks for your 5 star review. It’s great to hear that you are empowered in your role and have the support of your team to achieve outcomes. We encourage an agile, flexible working environment so I am pleased to see that this is something you experience and value. As a new and growing business our reward package is evolving and, as part of our ambition to make Shell Energy Retail an awesome place to work, we will continue to put in place the right mix of benefits to ensure we are able to attract, retain and motivate the very best people. We want colleagues to share in our growth and success. Thanks again. John
Show Less"Poor reward structure"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at Shell Energy Retail full-time for more than 3 years
Pros
Good opportunities to develop and learn new skills. Ambitious goals for the future.
Cons
Poor/no reward structure in place. Exceeding performance is not rewarded . No recognition for achieving set KPI's and demonstrating high level capabilities. Underperformers are rewarded the same pay increase inline with inflation.
Advice to Management
Recognition and reward goes a long way. Rewards and performance related pay should be discussed in quarterly reviews and not only when an employee is looking to leave.
Shell Energy Retail2019-10-01"Good customer service work experince"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at Shell Energy Retail full-time for more than a year
Pros
. Agents and managers are generally professional and respectful to each other. . Wide range of tasks to cover that challenges your ability and improves your learning. The tasks are not repetitive throughout your day. . Good salary compared to many other call centres around town. .Work space is clean and has the basic necessary amenities. .Free parking space. .Offer courses to develop your job/career skill.
Cons
.Performance indicators could be over-stressed at times hence affecting the quality of service negatively. .Not much career progression from customer service.
Shell Energy Retail2019-09-28Shell Energy Retail Response
October 10, 2019 –
Many thanks for taking the time to post a review. I am glad you found your time with us a positive experience and you felt your role challenged and developed your skills. It’s great that you were able to make the most of the training available to you. I’m sorry you felt unable to use these new skills to grow with us and hope that you may decide to rejoin us in the future - we're growing and new opportunities present themselves every day. Until your return, I wish you well in your future career, John.
Show Less"Happy & Proud to be here"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI have been working at Shell Energy Retail full-time for less than a year
Pros
Great community atmosphere, exiting tasks, good social benefits
Cons
Cannot find any so far
Shell Energy Retail2019-09-09Shell Energy Retail Response
October 10, 2019 –
Thanks for your fab review. I’m glad you're finding your first year with us an exciting place to be and delighted you have noticed the work we are doing in the community. Hopefully you'll have seen the recent announcement about our brand new volunteering policy - where all colleagues can receive a paid day away from work to spend on volunteering activities. We’re really pleased to be able to play a part in supporting you to make a real impact within our local communities. I hope you will have a happy, long and successful career with us - great to have you as part of the team! John
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Shell Energy Retail Response
October 10, 2019 –
Many thanks for your 5 star review. We’ve put a lot of time into our training programmes so I’m glad that you felt prepared and had all the tools available to you to serve our customers with confidence. This is really important to us. It’s great that you feel you have the support of both your colleagues and managers as that is very much the environment we are aiming to build. We continually monitor the effectiveness of our training and I will pass your comments on to the team about having the opportunity to do more hands on work. Great to have you with us, John.
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