Amazon Customer Service Manager CSM interview questions
based on 2 ratings - Updated 8 Apr 2023
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Customer Service Manager CSM applicants have rated the interview process at Amazon with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
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Easy . Remember STAR method. Stay confident. Connect with interviewer. Stay calm. Easy instructions. Listen carefully. Be yourself. Remain humble. Assessment required to advance to next level of interview, Easy . Remember STAR method. Stay confident. Connect with interviewer. Stay calm. Easy instructions. Listen carefully. Be yourself. Remain humble. Assessment required to advance to next level of interview,
4 Rounds : Aptitude; Excel; HR; Operations Manager
First and Second round were done virtually, other two rounds were in person. The experience was great as everybody made me feel comfortable
Interview questions [1]
Question 1
Generic Questions; Team based questions; Leading a team, Real Time Examples