Amazon Work From Home Customer Service Associate Reserves Program interview questions

Basic and general questions related to the position offered, such as, salary and customer service requirements to qualify for employment. Hours of work - 1 to 30 hours per week. The mission of this program is to swiftly respond to spikes in customer need. Your address (very important) must be in one of the states they are currently hiring. Any applicants with home addresses outside of hiring states will not be considered. High School Diploma or equivalent Basic typing, phone, and computer navigation skills Ability to navigate the Internet, email, and Instant Messenger tools Ability to participate and complete mandatory training Ability to complete I-9 work authorization paperwork in person Ability to take any shift Sunday through Saturday from 3:00am to Midnight Pacific Time zone Preferred Qualifications Customer Focus Experience working in a self-directed, self-trained environment Ability to empathize with and prioritize customer needs Uphold company values and respect every customer Exude patience and ownership with each customer Ability to resolve conflicts and set appropriate expectations with customers Ability to determine customer needs and provide appropriate solutions 1+ years in a service environment dealing with the public