Asurion Tech Support Representative Interview Questions | Glassdoor.co.in

Asurion Tech Support Representative Interview Questions

Interviews at Asurion

9 Interview Reviews

Experience

Experience
67%
11%
22%

Getting an Interview

Getting an Interview
67%
22%
11%

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy

Helpful (5)  

Tech Support Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 1+ week. I interviewed at Asurion in May 2016.

Interview

I'm going to be more detailed than a lot of the others. But I'm located in las Vegas I applied May 11, 2016 but I knew it was a length process and that it was hard to get into. So I called every other day until I got my phone interview which was on the 24th, I passed that's she loved my responses and sent me an assessment to complete with in 24-48 hours. I called when I was done and they said they would call in 24-48 hours lol I am in patient so I called again that day and she said I did great and wanted to move me to a on site interview which was going to be May 25th. The on site was very good it was a lot of technology questions which is normal for the job. But just be yourself it didn't even feel like I was being interview and the interview was having to much fun so it was good. But they don't tell you there if you got it you have to wait for a call no matter what but he kind of hinted that I got it. So the next day I called on the 26th and nothing then on the 27th right beofore my nap I got a call saying I got it and they would love for me to join Asurion.

Interview Questions

Other Interview Reviews for Asurion

  1.  

    Tech Support Representative Interview

    Anonymous Employee in Las Vegas, NV (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Asurion (Las Vegas, NV (US)) in May 2018.

    Interview

    The entire process was convient, clear, smooth and fast - from the application process to the background check and drug screen . I did get hired and will start training at the end of June 2018

    Interview Questions


  2.  

    Tech Support Representative Interview

    Anonymous Employee in Nashville, TN (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Asurion (Nashville, TN (US)) in September 2018.

    Interview

    Nice people, organized. The man took me back and explained everything and it went smoothly. I was on time and they checked me in, gave me a sticker badge with my name on it. They checked me back out when the interview was over. The place seemed laid back and calm as I was walking to the interview room

    Interview Questions

  3.  

    Tech Support Representative Interview

    Anonymous Employee in Las Vegas, NV (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Asurion (Las Vegas, NV (US)) in February 2018.

    Interview

    Online assessment, phone interview then in-person interview followed by offer contingent on drug screen and bg check. This took a couple of weeks. Results of the screenings took one week.

    Interview Questions

    • How to do a data reset on phone   1 Answer

  4. Helpful (2)  

    Tech Support Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV (US)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Asurion (Las Vegas, NV (US)) in December 2017.

    Interview

    After the skills assessment, if you pass, someone will e-mail you and call about a basic phone screening. Next you get the e-mail to select a day & time with your choice of interviewers. The interview itself is just one-one-one with lots of tech questions about cell phones and how you use yours.

    Interview Questions

    • The questions were all about cell phone features, what apps you use, how you apply technology in your life, etc. They want you to be neck-high in it and super enthusiastic about cellulars.   1 Answer

  5.  

    Tech Support Representative Interview

    Anonymous Employee in Crestview, FL (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 days. I interviewed at Asurion (Crestview, FL (US)) in January 2016.

    Interview

    A recruiter calls you and does a brief interview if you pass that you are then brought in for a paper application then a sit in with agents then you take a test on the computer before being interview by management asking about any gaps in employment any ways you have ever diffused an angry customers if so then how and basically testing your competency

    Interview Questions


  6.  

    Tech Support Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV (US)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through an employee referral. I interviewed at Asurion (Las Vegas, NV (US)) in August 2017.

    Interview

    Applied online, phone interview, and in person interview. Phone interview was simple are you over 18, can you commit to a six week training, can you pass a drug test and background check

    Interview Questions


  7. Helpful (3)  

    Tech Support Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ (US)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through other source. I interviewed at Asurion (Phoenix, AZ (US)) in July 2017.

    Interview

    So i was sent a VIP invitation email for hiring event.
    the whole process from doing the assessment to the day of the interview took a little under a week.
    *I felt like the interview was very stale*
    *Very little dialogue between myself and the interviewer*
    *The interviewer was typing the whole entire time we speaking of the job position and my current and previous work experience.*
    **overall experience made me feel uncomfortable with the interview.**

    Interview Questions

  8.  

    Tech Support Representative Interview

    Anonymous Employee in Houston, TX (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Asurion (Houston, TX (US)) in October 2019.

    Interview

    *first over the phone interview
    *next one on one interview
    *last Job offer after interview if they feel you are a good fit with the company
    Smile a lot and make yourself seem relatable as possible

    Interview Questions

    • Regular interview questions such as what would you do....... plus tech questions such as do you know the difference between ios and android   Answer Question

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