Associate Interview Questions

Associates work as part of a team to provide customers or clients with the service they need. They often have face-to-face interactions with customers and use people skills to ensure that they have a positive experience. Associates are often the first point of contact for customers and need good communication and interpersonal skills.

3,58,949 Associate interview questions shared by candidates

Top Associate Interview Questions & How to Answer

Here are three top associate interview questions and tips on how to answer them:

Question No. 1: Explain a situation that demonstrates that you are a team player.

How to answer: Since an associate usually works as part of a team, the interviewer wants to see how you work with others and if you can perform well in a group. Provide a specific example of when you worked with a team to accomplish a goal. Make sure you focus on team performance and not just on your individual performance. Make sure you state the team's goal and how you achieved it.

Question No. 2: Describe a time when you were able to resolve an issue with a difficult customer or client.

How to answer: When answering this question, make sure you describe the steps you took to resolve the situation. For example, you started by de-escalating the situation, calmed the customer down and showed empathy by actively listening. You should then explain how you created a solution that worked for the client and the company, and then finish by stating what you came up with for a solution and describe how the situation turned out.

Question No. 3: Tell me about a suggestion you made that benefitted the organisation you worked for.

How to answer: This is an opportunity to show the interviewer how you can think and act beyond your position. Have an example ready before the interview, making sure it is something higher management accepted and positively influenced. Your answer should show that you have ambition and are willing to go above and beyond.

Top Interview Questions

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Tech Ops Associate was asked...28 May 2020

SQL basic queries. Linux basics.

212 Answers

Even my joining is today on 3rd august and even i didnt get any mail regarding reporting lets wait give your insta or fb id so that I can give you any updates Less

How long does it take for the feedback after Second F2F Interview ?

No idea. I had my interview on 24th July and still haven't heard back from them

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Office of the Comptroller of the Currency

The first 6 questions were behavioral questions. The next 6 questions were situational. - What would you do if your co-worker wanted to fudge the mileage so you can stay overnight rather than having to drive back home? - Name a time you had to work with a difficult co-worker, what was the outcome.

114 Answers

I'm planning on applying for the spring cycle. Have you applied yet?

I've applied, but I haven't taken the tests yet. I'll be applying in western district - LA and SF. What about you? Less

I'm planning on applying for the western district as well - LA and Santa Ana.

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If you were to get rid of one state in the US, which would it be and why?

65 Answers

Based on a highly sophisticated algorithm I concocted while you were asking the question, I would find the states who take in the most federal dollars and pay out the least federal tax in return. I would take the number of right wing radio stations in those states complaining about that self-same federal gummymint, and divide that by the literacy rate. Then I would choose Texas anyway. Less

The state of confussion!

The state of dependency because everyone needs to find a way to play it forward

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Urban Outfitters

What would the name of your debut album be?

66 Answers

Not THAT Chris Brown

Test Album Please Ignore.

mustang sally revisited

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Banana Republic

What did you have for breakfast?

50 Answers

This job's requirements

Your wife's eggs.


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If you could be #1 employee but have all your coworkers dislike you or you could be #15 employee and have all your coworkers like you, which would you choose?

46 Answers

There are 53,000 employees at ADP. To have 14 people ranked higher than you within that organisation is still a sign that you are one of the most valuable employees. Better to have 14 people ranked higher than you and have a productive and courteous relationship with your coworkers than to be #1 and have a dysfunctional relationship with your coworkers. Less

I can hardly envision a company or a scenario where a person disliked by his or her co-workers would be the Number 1 employee. Organizations require relationships to achieve results. It would have to be a place where everyone worked independently of each other for this scenario to happen. Less

I'd definitely go for being the #15 employee. Being hated at work is going to destroy your productivity, both by making you loathe your job and making it nearly impossible for you to motivate a team of co-workers to get bigger projects done. Less

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Urban Outfitters

You're a new addition to the crayon box, what color would you be and why?

45 Answers

Gloss - I work with every color without changing them, only making them brighter. Less

I can be any color, I just want to be sharp.

White. So I'll live forever!!

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Just entertain me for five minutes, I'm not going to talk

41 Answers

Great! Let me walk you through my resume, my experience and my qualifications for this position. I must admit, this will be a refreshing change of pace where I can complete my train of thought. I appreciate your silence. I can answer any of your questions after I finish. My career objective is........... In other words, use this time for your personal sales pitch! Less

I am not going to talk either. The entertainment will be to see how much we can communicate with each other using only gestures, facial expressions and body language. Go! Less

Thanks for your time.

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Bain & Company

Estimate how many windows are in New York

35 Answers

Since Bain is a consulting firm, this question seems to be used as a way to probe applicant's approach to engagement problems. First ask questions to clarify the goal. Is New York the city, the state, or another municipality that happens to also be called New York, such as New York, Texas. Are we talking about windows on a building, or will it also include car windows, store shelf windows, or maybe even MS Windows licenses. After the information is clarified, it's time to analyze. Estimating the population and estimate an average number of windows per person is one approach, but it may seem too general. Another approach can be divide and conquer. Estimate the number of residential houses, estimate the number of offices, and number of vehicles, etc, and multiply by an average number for each type of structure. Round the number to the nearest million or tenth of million to make it easy to remember for the client. Less

Should the answer include opportunities and operating systems?

Define "New York".

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UnitedHealth Group

Pepsi or coke?

32 Answers


Coke, please. And a bourbon chaser to go with it. Thanks. ;>)

Personally, I can't tell the difference between Coke and Pepsi and I try to limit my consumption of soft drinks because they are unhealthy. If you compare the ingredients in in a can of Coke vs. a can of Pepsi, they are essentially the same, but everybody has their particular brand affiliation. That's really where these beverage producers excel: branding. And I think UnitedHealth could learn a lot from Coke and Pepsi in terms of branding and PR. The insurance industry in general isn't always seen in the best light and I think that's something I could really help with, marketing UnitedHealth's services so that customers have the same positive feelings they do towards Coke and Pepsi. Less

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