UnitedHealth Group Interview Questions
Updated 28 May 2023
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I applied online. I interviewed at UnitedHealth Group
I applied early January and received an email to complete an assessment. Assessment was split between a call simulation exercise and “agree or disagree” statements. Early February they sent me an email to complete a self-recorded video interview through ModernHire. After completing the interview, I was contacted the next day to schedule an interview with a department manger. I scheduled it for the following day and spent a little over an hour with the department manager. Partly because of technical issues on their end and partly because we got into a side conversation about one aspect of the job. The next day I received a call from the recruiter to offer me the job. Since the salary was on the lower end, I asked for an increase which was granted. The overall interview/offer process, from the time I got the recorded interview email, was 5 days with my salary negotiation. !! Tips & Information !! - Self recorded interview consists of recording an introduction video plus answering 7 questions. The questions are a combination of video response prompts and acknowledgement of certain position requirements. - Introduction video: I didn’t make it seem as though this was a requirement. What I said was this “Hello everyone, hope you’re having a good day, my name is ___ and I’m applying for the ___ position. I just wanted to take a few minutes to introduce myself and help you get to know me better.” I then launched into a synopsis of my background/experience, how it relates to the position and why I choose the position, ending with educational goals and a not so personal “fun fact”. - Response prompts: You have 3 minutes to record your response once you click “record” and 4 attempts to answer the question. There’s no time limit before you click “record” so I highly recommend making use of a split screen (if you’re using a laptop) and type up your response to the question or any notes that will help you answer the question. I used the S.T.A.R method to answer the questions (situation, task, action, result). Even when the question had multiple parts, I tried to work them into that STAR format as best as possible. - Show enthusiasm when you’re recording your video responses and make sure to look directly into the camera of whatever device you’re using - NOT THE SCREEN!!! - Manager interview: they ask a series of questions to gauge your knowledge level about technical things before asking a series of behavioral questions. It may be helpful to gather a list of commonly asked questions to prepare/think about responses ahead of time. - Come prepared to your manager interview with questions! Some may get answered during the interview, but here’s some sample questions I had ready below: questions 1. Is this position apart of a new initiative or an existing position? 2. What does a typical day in the position look like? 3. How is performance measured? 4. What is the career progression of this position and what other opportunities are available for employee growth? 5. Elaborating on the previous question: can employees cross-train with other departments and if so, how does that process work? This is just a sample, you my want to search for other questions to ask the interviewer. The manager I interviewed with had a lot of internal knowledge so most a majority of my questions came from asking clarifying questions about their background. Also, if I were you, I’d find a way to get the interviewer’s contact information to send a follow-up thank you email. If you aren’t able to get the information for the person you spoke with, contact a recruiter and ask them to relay the thank you message or ask for the interviewer’s contact info. I hope this helps!!
- Introduction video: tell me about yourself
- Name a time you had to complete a task, project, or proposal, that was outside of your skill set. What did you do? What was the outcome?
- Name a time you received negative feedback from a superior. How did you handle it?
- Name a time a project you were working on failed. How did you handle it?
- Question along the lines of: how have you dealt other difficult customers?
- Question along the lines of: completing a deliverable without having all the time upfront. How did you handle it? What did you do? Who did you ask for help? Which method of help was the most useful? What did you learn?
Anonymous Interview Candidate in New York, NY
I interviewed at UnitedHealth Group (New York, NY)
Started with video and included multiple levels as well as a team panel interview. Overall very thorough and provided an opportunity to see the team dynamics and get a feel for the day to day workflows.
- Explain how you would present a difficult to understand concept.
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Anonymous Interview Candidate in Houston, TX
I interviewed at UnitedHealth Group (Houston, TX)
It was an average interview process. Firstly with HR, then with a team leader. They showed me around the office. Explained how a typical work day looks like, answered my questions
- Why do you want to work for UnitedHealth?
Anonymous Employee in New York, NY
I applied online. I interviewed at UnitedHealth Group (New York, NY)
Easy process, the interview was with two hiring managers. They both made me feel comfortable enough to be honest. The were also willing to answer all of my questions and made sure that I asked anything that I wanted to in regards to the expectations for the position.
- How would you handle a difficult customer?
I interviewed at UnitedHealth Group
Had to solve a coding problem in person. Went to their office, answer some behavioral questions, explained about my experience and used a laptop to answer a coding question in java
- A challenging obstacle I overcame
Anonymous Interview Candidate
I interviewed at UnitedHealth Group
Had the first interview with the recruiter (roughly 15 mins) and was asked to proceed to a interview with hiring manager. The interview with the hiring manager was an hour long and they asked the typical interview questions. This all occurred in early April and I have not heard anything back.
- Walk through your resume and provide additional details about projects you have assisted with.
Anonymous Interview Candidate in Las Vegas, NV
I applied online. I interviewed at UnitedHealth Group (Las Vegas, NV) in May 2023
I applied on May 18, 2023 and got a separate email to complete the assessment the same day. Five days later I got invited to complete an On-Demand-Web/Video interview using Modern Hire. Which is a self-guided, recorded interview. The first section allowed me to upload a resume. The second section was a self-recorded Introductory video with unlimited attempts. The third section included the interview questions. The third section had 9 questions total which 4 of them required you to record yourself using Modern Hire. I was given 4 attempts on each recorded question. On May 26, 2023 I received an email informing me they were going to pursue other candidates.
- Question 1 of 9 The new hire class date is on 7/17/2023. The shift hours once training is complete are 8:35 AM – 5:05 PM local time zone, an 8-hour shift from Monday – Friday. Below please write “I agree” as your answer if you can start on this date and agree to the shift hours after training. If you CANNOT start on this date or work the shift hours, please indicate the date available below. Question 2 of 9 You will be required to work from the office at 2720 N Tenaya Way, Las Vegas, NV 89128. Please write “I agree” as your answer if you agree to this requirement. If you cannot adhere to this requirement, please state the reason below. Question 3 of 9 Training will be 7 weeks long. Hours of your shift during training will be 8:00 AM - 4:30 PM local time zone from Monday to Friday. No PTO during training and it is 100% required. Please write “I agree” as your answer if you agree to this requirement. If you cannot adhere to this requirement, please state the reason below. Question 4 of 9 The starting pay for this position is $19/hour. Please write “I agree” as your answer if you agree to this requirement. If you cannot adhere to this requirement, please state the reason below. Question 5 of 9 You would be taking roughly 30-80 inbound calls from members and providers regarding benefits, claims, assisting members with the online portals. The average number of calls per day is 50. You will work in a cubicle and team environment. If you agree to the typical day description, in the section below write, I agree. If you do not agree to the typical day or are no longer interested, please write “I do not agree or no longer interested.” Question 6 of 9 Everyone is unique. We all have stress points and triggers. What have been the things that have given you the most stress in the past? Do you think there is anything in common among those triggers? How do you generally react when one of these triggers occur? How do you stay focused and productive? What’s one example you can remember that was big for you? What did you do? Question 7 of 9 Describe a time when you had to tell others about a new or complex concept or process. How did you prepare to communicate this? What methods did you use? (i.e. presentations, white papers, emails, visuals etc.) How did your initial approach work? What sort of questions did you get immediately? What confusion did you have to clear up later? What other methods did you use as time went on? What did you learn from this experience? Question 8 of 9 Describe a time when you had to deal with a customer complaint about timeliness, product quality, or the process you were using. How did the complaint surface (in person, via email, via survey etc.)? How did you initially respond? What did you do next? Why did you make that choice? What results did you get? How did you follow up with the customer to make sure their issue was resolved? Did a similar issue come up again later? If yes, why? If not, what did you do to prevent that? Question 9 of 9 Tell me about a time when you received feedback to change your basic approach or a work process from one you were using to a different one. What was the change suggested? How was the feedback delivered? How did you respond initially? What changes did you make? How did your performance or your work approach change over time? What happened to your results? What did you learn from this?
Anonymous Interview Candidate
I interviewed at UnitedHealth Group
It was AWFUL!!! First off, for my FIRST interview noone showed up. Second time trying SAME THING. Finally, after multiple emails and phone calls I find out that the position was filled! So unprofessional!
- Noone showed up for this video interview! I waited over an hour in the meeting :(
Anonymous Employee in Edina, MN
I interviewed at UnitedHealth Group (Edina, MN)
Very standard interview. The guy called me up and asked me when i would be available. from there, we talked about my prior exeriences =and how they would translate to the job. it was very easy and i enjoyed talking to him
- Name one time you dealt with adversity
I interviewed at UnitedHealth Group
Supportive process. Got back to me about the decision quickly. Hirevue interview and then a second round with someone from the company. Behavioral and experience questions. No market sizing or math type questions.
- Walk me through your resume
UnitedHealth Group Interviews FAQs
Glassdoor users rated their interview experience at UnitedHealth Group as 57.8% positive with a difficulty rating score of 2.88 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Assistant Manager - Operations and Associate Software Developer rated their interviews as the hardest, whereas interviews for Senior Director and Configuration Manager roles were rated as the easiest.
The hiring process at UnitedHealth Group takes an average of 10.95 days when considering 401 user submitted interviews across all job titles. Candidates applying for Associate had the quickest hiring process (on average 1 day), whereas Soc Consultant roles had the slowest hiring process (on average 120 days).
Common stages of the interview process at UnitedHealth Group according to 401 Glassdoor interviews include:
One-on-One Interview: 27.02%
Skills Test: 10.43%
Group Panel Interview: 10.00%
Background Check: 7.87%
Phone Interview: 7.55%
IQ Intelligence Test: 7.34%
Personality Test: 7.23%
Drugs Test: 6.49%