Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
Job Description
JOB SUMMARY:
Drive end-to-end governance, audit readiness, and performance oversight across IT Services by acting as a central control tower—ensuring projects, budgets, compliance, and KPIs are proactively tracked, challenged, and delivered without deviations.
Key Responsibilities:
1. IT Services Governance & Performance Oversight
o Uptime / availability
o SLA adherence
o Incident trends
o Operational KPIs
2. Project & Initiative Tracking
o Timelines are on track
o Risks & dependencies are escalated early
o Outcomes are aligned to business priorities
3. Audit Governance & Pre-Audit Readiness
4. Compliance & Control Assurance
o IT policies
o Regulatory requirements (IRDA, ISO, etc.)
o Internal control frameworks
5. Budget & Financial Governance
o No cost overruns
o Planned initiatives are executed
o Cost leakages
o Optimization opportunities (FinOps mindset)
6. Vendor Governance
o SLA compliance
o Deliverables status
o Penalty / credit triggers
7. Executive Reporting & Leadership Visibility
o Hits and Misses
o Service performance (uptime, SLA)
o Portfolio snapshot (services initiatives)
o Audit/compliance status
o Budget vs actuals
o Vendor performance snapshot
o Top risks & mitigation plan
8. Function Control Tower
o Hidden risks
o Execution gaps
o Governance lapses
9. Stakeholder Management
o Tower Heads (Infra, Cloud, Network, etc.)
o Central PMO
o Audit & Risk teams
o Finance
Required Skills & Experience:
Key Performance Indicators (KPIs):
o 99.8% uptime governance visibility & tracking
o SLA compliance 99%
o Zero missed escalations / surprises
o Zero major audit observations
o 95% findings closed within timelines
o Strong audit ratings (aligned to org benchmarks)
o 90% IT Services initiatives delivered on time
o Early risk identification (>90% risks identified proactively)
o Zero budget overruns (function level)
o Identified and delivered cost optimization opportunities
o High-quality monthly decks (no rework required)
o Strong feedback on:
o Insight quality
o Proactive governance
o Decision support
State
Home Office
Branch
Gurugram -90C
Department
Digital Technology
Function
IT Service Delivery & Operations
Posted On
15-May-2026
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