• Maintain a service-delivery focus leveraging cloud expertise and the ability to differentiate nuances of SAS solutions.
• Assumes fiscal responsibility for the projects, including managing budget, expense management, timely invoicing, receivables tracking and monitoring /managing subcontractor expenses.
• Understand Customer’s hosting requirements.
• Manages SAS Software implementation projects throughout the project life cycle.
• Initiate the environment delivery process.
• Manage expectations, scope, and change.
• Coordinate with technical teams to build out the customer environment swiftly and correctly.
• Build expertise on cloud deliveries, service catalog tasks, and ServiceNow to enable efficient deliveries.
• Monitor project financials and take actions to limit costs while meeting commitments.
• Keep stakeholders apprised of the project status.
• Escalate issues to meet commitments and reasonable customer expectations.
• Ensure Customer and/or Professional Services are onboarded successfully.
• Transition environment to CSDMs as each is operational.
• Lead upgrade and migration efforts for operational projects.

Experience: 8-12 Years

• Perform analysis of business and user needs, document requirements, determine strategy and develop a plan/proposal for delivery of the project which leads to a client's adoption and improved efficiency or effectiveness.
• Advise clients on solution adoption and integration into business processes based on a solid understanding of client businesses, industries, regulatory environments and markets.
• Drive success while overcoming barriers and satisfying staff, management and stakeholder commitments.
• Facilitate client/customer steering committees related to the broader aspects of the program/project being implemented.
• Resolve issues between the project and other organizational units in a satisfactory manner, engaging management as necessary.
• Communicate project goals to those outside the project and engage management or leadership in other units as needed to ensure customer success.
• Assure overall customer satisfaction through determination and attainment of project success criteria, engagement and discussions with customers and leadership.
• Attention to detail and accuracy - while maintaining a solid awareness of the ‘big picture’.
• Ability to communicate with global peers and management in a clear, straightforward and effective way.

• Support global external and internal customers negotiating any challenges presented by different cultures, work practices, and time zones
• Ability to work flexible business hours as required by global customers / business needs
• Build relationships with clients that characterize partnership, cooperation and trust.

• Bachelor's degree in a business, marketing, or computer science-related field.
• Overall 10+ Years of Consulting, project or program management experience.
• 6+ years of experience in external, customer-facing project management role.
• Experience as a Cloud Project Manager in software delivery or implementation.
• Ability to work flexible business hours as required by global customer / business needs.
• Able to meet the associated challenges of different cultures, work practices and time zones.

• MS Project proficiency.
• Experience with JIRA, Service Now or similar ticketing system for services.
• Experience with Cloud project management in Microsoft Azure preferred.
• Knowledge of Project Management practice procedures and tools.
• Strong leadership, project management, communication and facilitation skills (including meeting content/agenda and proactive/creative management of issues).
• Good problem-solving, organizational, and interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent analytical and creative problem-solving skills.
• Ability to understand and translate complex technical and business information to internal/external audiences.
• Ability to communicate with global peers and management in a clear, straightforward and effective way.
• Travel as per business needs.

• Experience with full-cycle project management of software delivery projects in a hosted environment.
• Understanding of the software development life cycle.
• Current PMP certification.