MGD1961

Associate Trainee - Sales and Services

Malabar Gold & Diamonds

Sales and Customer

• Greet and receive customers in a welcoming manner and engage with them to understand their requirements.
• Cater to customer requirements as per their need, by showcasing products to make the sale by influencing customer’s

buying decision.

• Learn & understand the sales procedures and acquire product knowledge.
• Be punctual in the work, strictly follow the code of conduct of the company and get familiar with personnel duties.
• Observe sales representatives and emulate their sales management processes to meet set targets.
• To proactively assist the Sales executives and other managers to obtain real and sustained, continuous improvement.
• Assist the customer when there is a sales return or repair work.
• Calculate & prepare the estimate of the products selected upon making the sale.
• To achieve the category wise sales target for the allocated section and suggest solutions to enhance store’s profit.
• Learn billing procedures.
• Learn about products and business policies of Malabar Gold and Diamonds.
• Take initiative to learn about the products and services provided by the competitors, latest trends in the market and

update product knowledge.

Stock

• Assist in counting and tallying of stock on a daily basis and record the opening stock and closing stock in the section

allotted.

• Transfer the stock to the locker daily and ensure that ornaments are handled with care.

Work area & Display

• Support all Visual merchandising activities in the Store with respect to display and presentation of products at the appropriate counter by maintaining the quality and freshness of the same.

Marketing

• Learn marketing techniques from sales and marketing staffs.
• Support the in-store team in event management and product exhibitions in order to engage the target audience and

proper delivery of the messaging of the event.

• Assist in BTL marketing.

Functional Responsibilities

• Ensure on the job training in various sections like packing, purchase, cash, Order Repair, sub brands, diamond, silver,

scheme, marketing, customer relation etc.

• To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and

organizational trust.

• Understand the queries and complaints from the customer and escalate to the Superiors.

Internal process

• Adhere to the standard operating procedures in the store.

People development

• Continuously strive for self-development by actively seeking opportunities for growth
• Ensure adherence to timelines for completion of performance appraisal for self.
• Take overall responsibility for identification of training needs and completion of mandatory training

programs/certifications for self.

• Adhere to the staff grooming standards followed and participate in on-site product and sales training activities, as per

the guidelines from HR.

Retail Sales

Shivranjani

Gujarat

INDIA

HSC

Below 30

0 to 1 Year

As per industry standard (INR)