CRION LEARNING

Job Description

On-site Project Coordinator

Location: Client Office, New Delhi (On-site, full-time)

Duration: 6 months (contract, extendable based on performance and project continuity)

Compensation: ₹40,000/month (negotiable based on experience)

Experience: 2–3 years

Reporting to: Project Manager, Crion Learning

About Crion Learning

Crion Learning is an EdTech and digital learning solutions company that builds WhatsApp-based microlearning, training, and program management platforms for large enterprises and institutions. We help organizations run training, internship, and engagement programs at scale through technology, content, and on-ground operational support.

About the Role

We are implementing a large-scale digital learning and program management platform for one of our enterprise clients, deployed across multiple locations pan-India. As the program enters its next phase, we are looking for an On-site Project Coordinator who will be stationed at the client's Delhi office and serve as the primary on-ground representative of Crion Learning.

This is a high-visibility role focused on client coordination, user handholding, helpdesk support, training, and day-to-day operations of the platform. The ideal candidate is a strong communicator, a calm problem-solver, and someone who enjoys being the bridge between users and the technology team.

Key ResponsibilitiesClient Coordination

• Serve as the single point of contact at the client's Delhi office for all platform-related communication
• Build and maintain strong working relationships with the client's program team and senior stakeholders
• Coordinate across multiple program locations to ensure consistent adoption and timely communication
• Facilitate review meetings, status updates, and walkthroughs

On-site Helpdesk & User Support

• Operate the on-site helpdesk during business hours
• Resolve queries from end users related to login, dashboards, content, broadcasts, and reports
• Triage technical issues, escalate to the backend/cloud support team, and follow through to closure
• Maintain an issue log capturing turnaround time, resolution status, and recurring problem patterns

User Training & Handholding

• Conduct training sessions for various user groups (admins, supervisors, end users)
• Create and maintain user guides, FAQs, quick-reference videos, and walkthroughs
• Onboard new user batches and conduct refresher sessions as features evolve
• Support smooth rollout of communication broadcasts, surveys, learning modules, and assessments

Reporting & Analytics Coordination

• Generate daily, weekly, and monthly reports on engagement, course completion, assessments, and feedback
• Pull customized reports based on requests from leadership and program managers
• Present consolidated insights during periodic reviews
• Liaise with the internal analytics team for ad-hoc reporting needs

Content & Broadcast Operations

• Coordinate scheduling and dissemination of learning content, surveys, and announcements via WhatsApp Business
• Validate content readiness before each broadcast and verify successful delivery afterward
• Track engagement metrics and share feedback with the content team

Program Operations

• Support batch creation, user allocation, and mentor mapping
• Maintain accurate records of users, batches, and program activities
• Document SOPs, training material, and knowledge transfer artifacts

Required Qualifications

• Bachelor's degree (any discipline); preference for B.Tech, BCA, B.Sc. (IT/CS), BBA, or MBA
• 2–3 years of experience in one or more of: client servicing, project coordination, EdTech operations, customer success, training delivery, or technical helpdesk
• Strong written and verbal communication skills in English and Hindi
• Comfortable working on-site in a corporate client environment

Required Skills

• Excellent interpersonal and stakeholder management skills, including the ability to interact confidently with senior leadership
• Strong proficiency in MS Excel (pivot tables, charts, formulas), PowerPoint, and Word
• Comfort navigating web-based admin dashboards and SaaS tools
• Working knowledge of WhatsApp Business broadcasts and templates (or willingness to ramp up quickly)
• Ability to read, interpret, and present reports and dashboards
• Calm, customer-first problem-solving attitude
• Strong documentation discipline – issue logs, training material, SOPs

Preferred Qualifications

• Prior experience working with large enterprise or government clients
• Exposure to training programs, internship programs, or university engagement
• Familiarity with LMS platforms, microlearning tools, or EdTech products
• Basic SQL, Google Analytics, or BI tool exposure (Power BI / Tableau / Metabase)
• Experience handling SLAs and escalations

Personal Attributes

• Self-driven and able to work independently at the client site
• Patient and empathetic — this role involves significant handholding of non-technical users
• Detail-oriented with strong follow-through
• Willingness to occasionally travel to other program locations if required
• Professional appearance and conduct

What We Offer

• Opportunity to work on a flagship, large-scale enterprise program
• Direct exposure to senior leadership at a major client organization
• Engagement with a fast-growing EdTech team
• Competitive compensation (₹40,000/month, negotiable)
• 6-month contract with strong potential for extension based on performance

To Apply

Send your CV with a brief cover note totalent@crionlearn.com with the subject line "Application – On-site Project Coordinator, Delhi".

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person