Responsibilities

Primary

• • Resolve L2 tickets reported in Wolken Sarvatra Service Desk
  • Provide ad hoc reports using SQL as per client requirement
  • Understand the issue, analyze logs and report issue to the concerned team
  • Assign tickets to L3 and follow-up with concern team unless issue get resolved
  • Coordinate with testing, development, and network teams, and client
  • Ensure that the several testing and validation processes are improved continuously
  • Production release deployment and monitoring post deployment
  • Perform UAT
  • Raise SR for various activities related to deployment as protocol says
  • Maintain all documentation work for each activity performed the previous night
  • Publish the improvements to all the stakeholders and depict the improvements using data points

Secondary

• • Maintain good rapport with bank users
  • Communicate with network, development, and testing teams
  • Reviewing status reports from team managers and taking appropriate
  • Seeking feedback from management when and wherever necessary

Additional

• • Communicate with switching team for new releases deliverables and switching related issues
  • Provide support after office hours to various banks
  • Provide support on holidays
  • Coordinate activities which enforce quality improvements
  • Resolve conflicts among team members
  • Maintain cordial relationships between cross functional teams like development, configuration management, program management, product managers

looking for a world-class banking technology solution?