Reviews by job title

40 reviews
1.0
27 Jul 2023
Recommend
CEO approval
Business outlook

Pros

corporate policy prohibits them from giving any work references, good or bad, just an automated on-line employment verification system, so it doesn't matter whether the supervisors, managers, or directors like you or not they are a subsidiary of Common Sail Investment Group in Michigan that owns about four different types of properties within commuting distance, so you have other options if you like the corporation but not the people at this property (although I can't imagine why you would) the corporation carries equal opportunity to an extreme reverse discrimination because it is completely run by women, from supervisors to managers to directors at the property, region, and corporate levels, with the exception of the director of maintenance, and if they could find a woman with the necessary training, certifications, and state licenses, there is no doubt in my mind that the man would be replaced in a heartbeat there's inadequate supervision so you can slack off and if anyone complains, it's their word against yours so nothing gets done to you unless the one complaining is a favorite of the supervisor or department director, and then you might as well just find a new job because you’ve been targeted the time clock/punch clock often malfunctions so that you can come late and leave early and submit a missed punch form and get paid for the whole shift anyway, or you can use the internet based system to punch in if you're still in traffic or just running late, or punch out from home if you left early you can volunteer to work a double and get overtime, plus a bonus, and then leave halfway through, or at least a couple hours early, and there is no verification that you actually did anything for which you get the pay the state required on-line training is tedious and boring, but hardly nobody follows the training, anyway, and nobody checks whether you do and nobody says anything if you don’t. They just don’t want any trouble from the state because you didn’t do the lessons in the evenings and overnight, and on weekends and holidays, the nurse on duty is in charge of the facility, and a lot of them are young, inexperienced, and untrained for making management decisions or even supervising, and most of them don't want the added responsibility, for which they aren't getting paid anyway, so they mostly just mind their own business and let us take care of ours

Cons

Regular pay is nowhere near what it should be for the amount of responsibility for patient care and welfare, especially difficult ones in advanced stages of dementia or other medical conditions requiring care for which the facility is not properly equipped and staff are not adequately trained, or the evening and night shifts when we do housekeeping and maintenance, too Then they offer bonuses and overtime to try to get required staffing, but the supervisor and department director blame each other for forgetting to enter the bonus in the payroll system. A lot of people don't do their whole shift, anyway, and there is no verification whether they do, nor any consequences when they leave early Some work 64 to 80 hours a week, at least on the clock, and then start to take out their fatigue on everyone else. The supervisor and department director clearly have favorites who seem to get first chance at all the bonuses and overtime Everyone acts all happy when a man comes to work here, but then they mistreat him and he quits in a few months They hire petite young girls who don't have the physical strength to do the necessary work, and the training that they provide is totally inadequate, or they are not smart enough to properly do the job. People use bedsheets and blankets or towels instead of waterproof underpads, and then they don't understand why urine or a spilled drink soaks the whole bed. A patient had one of those purewick systems for women, and they would forget to hook the hose to the pump, or to even turn it on. Others don't properly close catheter bag drains after they empty them. There are also patients whose families don't provide wipes or diapers or other supplies, and management tells us to take them from someone else whose family did provide for them They promised an extra $1 per hour for second (PM) and third (NOC for Nocturnal) shifts, but the payroll system didn't calculate and pay correctly. Even though it was posted that PM was 2:00 to 10:30, and NOC was 10:30 to 7:00, when people complained about not getting the correct shift differential, corporate said that PM shift was from 3:00 to 11:00 and NOC was from 10:00 to 6:00 which cheated people out of at least $1 per shift, and the amount they paid was still not right even using those hours Then they announced $2 per hour weekend pay from midnight Saturday morning to midnight Sunday night, but never paid that correctly either Don’t bother trying to tell the supervisor or department director about your personal problems and family issues or vehicle troubles or anything else because they don’t care. They’ll try to make you feel sorry for them when they one-up you because on top of all their personal problems and family issues and vehicle troubles they have supervisory and managerial responsibilities, too. Absolutely don’t remind them that’s why they get paid more than you, or that they asked for their added responsibilities Some of the best workers have been overworked and exploited by the supervisor and department director until they quit, and others were bullied by the ones who spend more time trying to avoid working than it would take to just do what needed to be done

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StoryPoint Response
2y
Hello, Thank you for bringing all of this to our attention. We apologize that you have not been able to reach us over the phone. All of the numbers that are listed in our review responses are direct desk lines to leaders in our HR department. We have not experienced difficulty connecting with employees who reach out to us on these numbers. Due to your difficulties reaching us over the phone, please email us at hr@csig.com and somebody from our team will get back to you.
5.0
11 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Supportive leadership. Great residents. Great team. Competitive pay and benefits. Sense of belonging. Beautiful community. Centrally located.

Cons

No cons to note. Excellent work environment

3.0
2 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Nice residents, decent atmosphere, and so much for the residents to do to remain active, pay, and benefits.

Cons

Some toxic workers, drama, lack of communication, and the feeling nobody listens to you.

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StoryPoint Response
2y
Hello, Thank you for your review. We appreciate learning that you enjoy working with the residents, your pay and benefits. We understand the importance of communication in the workplace and are committed to finessing our current processes so that our communication can improve. To discuss your review in depth, please call Kristyn Nowlin, our HR Business Partner, at 810-220-2671. Thank you!
5.0
21 Jul 2023
Recommend
CEO approval
Business outlook

Pros

I have worked for StoryPoint Rockford for 3 years. When I first walked into the community, I knew it was an employee first culture. Daily, you see the dedication of our staff and can tell they truly love what they do. With our 1440 belief, we are creating the absolute best experience, with every person, in every interaction, every minute of every day. This has been the most rewarding job I have ever had, and I am proud to be part of this amazing company. By training our new employees, we aim to create a strong team who will connect and positively impact our StoryPoint residents. From our Home Office to our staff at the community, we live and work the 1440 belief. There is always support and endless opportunities for career growth. Great benefits and competitive pay! If you are looking for purpose in your life, StoryPoint is where you need to be! I love my job!

Cons

Currently, can't think of any.

4.0
23 May 2025
Recommend
CEO approval
Business outlook

Pros

I absolutely loved working here! The residents are wonderful and I enjoyed interacting with them everyday through the activities we did. The managers are fair in what they assign and often help with the workload during big activities or holidays.

Cons

Very little pay for the workload, and not enough hours. No way to move from part time to full time.

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StoryPoint Response
1y
Hello, Thank you for your feedback and for sharing your experience with us! We're so glad to hear how much you enjoyed working with the residents and being part of meaningful activities—it’s clear you made a difference, and we truly appreciate your dedication. We also appreciate your feedback regarding compensation, hours, and growth opportunities. We always encourage team members to connect directly with their leaders about any concerns related to pay or scheduling. If that’s not possible or you feel more comfortable speaking with someone else, please don’t hesitate to reach out to our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you again for your contributions to our community and for helping create a positive environment for our residents.
2.0
31 Dec 2023

Receptionist

Recommend
CEO approval
Business outlook

Pros

You can use your computer at work. All you have to do is answer phones and do some other minor tasks like putting mail in mailboxes.

Cons

Pay is awful and they dont give enough hours. Also they moved me from a location 5 mins away from me to one 25 mins away without a pay raise.

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StoryPoint Response
2y
Hello, Thank you for your review. When it comes to compensation and advancement opportunities, we always encourage employees to connect directly with their leader. If you don't find this helpful, we encourage you to call Kristyn Nowlin, our HR Business Partner, at 810-220-2671. Thank you!
1.0
30 Oct 2025

They dont value their employees

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent pay at certain locations

Cons

Work life balance is non existent. Hard workers are punished by having more responsibilities than their supervisors.

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StoryPoint Response
7mo
Hello, Thank you for taking the time to share your feedback. We appreciate your recognition of our pay structure and are disappointed to hear about your concerns regarding work–life balance, workload, and communication. At our community, we are committed to living out our 1440 values each day and fostering a supportive and respectful work environment for all team members. We encourage all team members to connect directly with their leader to discuss any concerns related to culture or workload. We would also like the opportunity to learn more about your experience. Please reach out to our HR Director, Kristyn Nowlin, at (877) 522-5887. Thank you for sharing your feedback with us.
1.0
12 Oct 2025
Recommend
CEO approval
Business outlook

Pros

honestly, just getting to know and build relationships with the residents. thats about it.

Cons

The work environment has been extremely toxic and disorganized, with constant short staffing that leaves employees overworked, stressed, and put in unsafe situations. Staff are often left to handle abusive residents without proper support or intervention from management, who consistently fail to address these issues. There is a severe lack of professionalism, with managers gossiping about staff to other employees and contributing to the overall negativity and tension in the building. Communication between management and staff is almost nonexistent, and concerns go unanswered. On top of that, residents are being charged outrageously high rates until they can no longer afford to live here, which feels dishonest and unethical. Between the poor pay, lack of support, constant drama, and unsafe working conditions, this has become a deeply unhealthy and demoralizing place to work.

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StoryPoint Response
7mo
Hello, Thank you for taking the time to share your feedback. We take all input seriously and are committed to fostering a safe, professional, and supportive work environment where our employees can thrive and feel valued. We recognize that every team member’s experience matters, and we want to ensure that concerns are addressed thoroughly and respectfully. We would like to connect with you directly to learn more about your experience and discuss any specific concerns. We encourage you to reach out to our HR Director, Kristyn Nowlin, at 810-534-1854. We are always happy to listen, provide support, and work toward solutions that help our team members feel supported and empowered. Thank you.
1.0
6 Mar 2024

Run.

Recommend
CEO approval
Business outlook

Pros

Pay is decent but that’s all

Cons

Management, co workers, front desk, directors

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