Asurion Customer Service Representative (CSR) Interview Questions | Glassdoor.co.in

Asurion Customer Service Representative (CSR) Interview Questions

Interviews at Asurion

4 Interview Reviews

Experience

Experience
75%
25%
0%

Getting an Interview

Getting an Interview
50%
25%
25%

Difficulty

1.5
Average

Difficulty

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Average
Easy

 

Customer Service Representative (CSR) Interview

Anonymous Employee in Jacksonville, NC (US)
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took 1+ week. I interviewed at Asurion (Jacksonville, NC (US)) in May 2012.

Interview

The initial call was to set up a time for interview. I was called on a specified date and had to log into my computer and access a chat. After I was vetted I was put through a 6 week class that had been set up on site at a local community college (they no longer have this class it is now all done online). After completing the class we were set up at home to take calls and were monitored for the last 2 weeks of training taking calls.

Interview Questions

  • Was I able to deal with customer complaints in a professional manner?   1 Answer
  • Was I able to provide a noise free environment in which to work?   1 Answer
  • How I would approach a situation that I did not know the answer immediately?   1 Answer

Other Interview Reviews for Asurion

  1.  

    Customer Service Representative (CSR) Interview

    Anonymous Employee in Tupelo, MS (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Asurion (Tupelo, MS (US)) in July 2015.

    Interview

    The interview process is easy, they'll hire just about anyone. They offered everyone in my group interview a private interview, and all got hired. They asked generic questions and there was nothing unique.

    Interview Questions

    • What are you looking for in a job   1 Answer

  2.  

    Customer Service Representative (CSR) Interview

    Anonymous Employee in Tupelo, MS (US)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Asurion (Tupelo, MS (US)) in April 2015.

    Interview

    The interview was easy. Just asks questions about customer service.They want to know how you would react if a customer is upset over the phone. Do you have a high school diploma? What are your goals there? Simple questions.

    Interview Questions

    • How would you react if a customer is upset and screaming at you?   1 Answer
  3.  

    Customer Service Representative (CSR) Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 2 weeks. I interviewed at Asurion (London, England (UK)) in February 2015.

    Interview

    Very easy, asked the usual questions. Have answers and scenarios when you demonstrated good customer service skills. How will you fit into their team? Don't have to be overly impressive

    Interview Questions


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