IBM Technical Support Agent interview questions

The interview process in not bad they hired post the second interview. This is definitely an average interview process. You'll need to prepare easily. Do not panic and make sure you give the best.

They asked me to answer to some technical questions(i.e. the remote control does not change the programs,how would you solve the issue?the wifi does not work how would you solve it?);then they asked me questions about my work experience and why I think that customer service is important.