Wavespace Experience Manager (Associate Director)

EY wavespace brings the right people together to deconstruct challenges and develop solutions – faster. Human-centered design and collaboration are at the heart of our methodologies because we believe that people support what they help create. We work with agility and beyond borders. And we think, design and build with creativity and speed. EY wavespace’s immersive programs give people the mindset and collaborative tools to think differently, through innovative experiences both in-person
and virtual.

The opportunity

As wavespace grows, we are looking for top talent to help scale our way of working. Part of that effort includes delivering experiences of the highest quality that enable clients to transform their business in a tangible and impactful way.

Your key responsibilities

As a wavespace Experience Manager you’ll choreograph and help design experiences, both bespoke and repeatable, to be used across wavespace for a diverse roster of clients.

• Maintain oversight of wavespace experience staffing, application of technology, design, and creative elements to ensure expectations of clients, account teams and other internal EY stakeholders are met
  • Approve staffing, final design, and pricing/costs with Experience Leader
  • Manage session escalations as issues arise, and ensure proper financing expectations with customers (client teams and internal session teams)
  • Confirm accurate accounting (costing, reporting, billing, and collections)
• Deliver client results that lead to influenced sales
• Maximize innovation opportunities while respecting client constraints
• Identify client blind spots to expose broader opportunity areas
• Leverage trust, influence to encourage the account team and the client to think bigger
  • Create a safe place for team discussion and dialogue
  • Consider all team ideas and approaches with an open mind
• Display expertise in wavespace methodology and/or design thinking methodology
  • Articulate the strengths and weaknesses of different approaches
  • Understand which approach is best for a given client need or innovation opportunity
• Support the design process, and lead wavespace sessions in any venue
• Deliver client results that lead to influenced sales

Skills and attributes for success

This is a highly visible role with significant client and leadership interaction.

To qualify you must have

• Design thinking experience
• Proven track record of successful design and delivery of innovation sessions
• 16+ years of experience in design thinking, facilitation & team management
• Strong consulting experience
• Adept creative problem-solving skills and the ability to compromise around needs of the client, account team and the design team

Ideally, you’ll also have

• Advanced degree in Design Thinking

What we look for

EY has a diverse and high-performing culture; wavespace is no exception. Motivated, smart, team-players do best in this environment, where you can direct your career and achieve your professional goals.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world!