• Location: Noida / Gurugram (Hybrid)

• Work Mode: Hybrid (2 Days Client Site, 3 Days Office)

• Experience: 2–4 Years

• Qualification: B.E./B.Tech/MCA/M.Sc./BCA/B.Sc. (IT/Computer Science)

Key Responsibilities

• 
  Take ownership of customer-reported application and system issues and ensure timely resolution within SLA commitments.

• Perform troubleshooting, incident analysis, and root cause investigation for technical issues.

• Coordinate with L2 Support, QA, Development, and Product teams for issue escalation and resolution.

• Ensure accurate logging, tracking, and documentation of incidents and service requests.

• Create and maintain troubleshooting guides, support documentation, and knowledge base articles.

• Support software deployments, configuration validation, and license management activities.

• Assist with testing activities from an end-user perspective.

• Provide technical guidance and troubleshooting support to customers when required.

• Monitor application health and proactively identify potential issues.

• Maintain compliance with established support processes and operational procedures.

Required Skills

• 
  Strong hands-on experience with MS SQL Server and complex SQL query writing.

• Good understanding of Windows Server environments.

• Experience with IIS and/or Apache Tomcat web servers.

• Knowledge of .NET Framework, JavaScript, and VBScript.

• Experience supporting enterprise software applications.

• Familiarity with ticketing and issue tracking tools such as JIRA, Bugzilla, Mantis, or Remedy.

• Understanding of system maintenance, monitoring, and problem-solving techniques.

• Knowledge of messaging standards and integrations is desirable.

• Excellent analytical and troubleshooting abilities.

Preferred Skills

• 
  SQL Certification.

• Experience with ATM/POS management systems.

• Exposure to payment processing or transaction-based applications.

• Knowledge of HP NonStop, BASE24, or managed services environments.

• Experience working in banking, financial services, or enterprise support environments.

Desired Candidate Profile

• 
  Strong customer service and communication skills.

• Ability to work independently as well as collaboratively within a support team.

• Detail-oriented with excellent documentation skills.

• Strong problem-solving mindset and ability to work under pressure.

• Eagerness to learn new technologies and business processes.

• Focused on delivering high-quality support and customer satisfaction.

Work Environment

• 
  Hybrid work model.

• Opportunity to work with enterprise-grade applications and mission-critical systems.

• Exposure to customer-facing support, troubleshooting, and application lifecycle management.

• Collaborative environment with opportunities for technical growth and career advancement.