Financial Crime Operations Associate

International Consumer Banking is building and strengthening its Financial Crime Operations capabilities in Bengaluru to continue to evolve our operating model to protect the firm and its customers by executing high-quality, timely financial crime processes aligned to internal policy and regulatory expectations.

If you enjoy coaching teams, improving controls, and partnering across stakeholders, you'll thrive with us.

Team overview

The Financial Crime Operations team supports critical financial crime work Including Know Your Customer (KYC)), LOB Escalations and Fraud Compliance Operations and Investigations. We partner closely with Financial Crime Compliance, Controls, and Quality Assurance to ensure consistent execution, strong risk outcomes, and well-documented decisions.

Job summary

As an Associate in Financial Crime Operations within International Consumer Banking, you will lead day-to-day delivery across key financial crime queues and manage a team of Financial Crime Analysts. You will own pipeline health (SLA), quality outcomes, coaching, and performance management to deliver timely, consistent results. You will act as the escalation point for complex cases, ensuring well-documented decisions aligned to policy and regulatory expectations. You will collaborate with compliance, controls, and quality teams to strengthen risk outcomes, sustain audit-ready practices, and deliver continuous improvements across processes, training, and tools as the Bengaluru capability continues to scale.

Job responsibilities

• Lead day-to-day delivery across customer KYC, LOB Escalations and FCOI, ensuring timely end-to-end execution and adherence to procedures.
• Manage the case pipeline and backlog (intake, prioritization, assignment, and aging control) to meet service-level agreements and business priorities.
• Perform manager reviews and calibrations with analysts; ensure findings are remediated and policy is applied consistently using risk-based judgment.
• Maintain agreed quality standards by partnering with Quality Control/Quality Assurance teams to review, track, and remediate findings, and deliver targeted coaching based on root-cause analysis.
• Coach and develop analysts through clear performance expectations, regular feedback, and structured performance management, supporting career development and sustained results.
• Escalate complex cases, exceptions, and business queries in a timely manner, ensuring escalations are well-documented and routed to the right stakeholders.
• Support responses and action tracking for items raised by Controls, Audit, or Regulators, ensuring evidence is complete, clear, and delivered on time.
• Identify trends, risks, and recurring defects, and drive continuous improvement through process changes, training updates, and participation in technology and change initiatives.
• Handle sensitive and confidential information with discretion and integrity, and collaborate effectively across compliance, controls, quality, and investigative partners.

Required qualifications, capabilities, and skills

• Minimum 5 years of experience in the financial sector.
• Prior experience in one or more of the following (or similar): KYC / AML / Compliance / Audit / Regulation / Risk & Controls.
• Proven leadership capability including coaching and performance management; ability to motivate sustained results and develop team capability.
• Experience in pipeline/workflow management, including prioritization, planning, and meeting deadlines in a time-sensitive environment.
• Strong written and verbal communication skills, with the ability to clearly document decisions and influence stakeholders.