Office Coordinator / Customer Service & Scheduling

Downriver Pest Control is hiring an Office Coordinator to become the main point of contact for customers, technicians, and daily office operations.

This is not a basic receptionist job. This is a high-trust role for someone who is comfortable on the phone, organized under pressure, and able to help run the front end of a growing service business.

At first, this role will be broad. You will help with customer calls, scheduling, billing, technician support, customer complaints, lead follow-up, and office organization. As the company grows, responsibilities will become more focused based on your strengths.

Responsibilities:

- Answer incoming calls, texts, and emails professionally

- Convert new customer inquiries into booked services

- Schedule and reschedule pest control appointments

- Support technicians throughout the day

- Handle customer questions, complaints, and follow-up

- Help with billing, payments, failed payments, and account updates

- Keep accurate notes in our customer management system

- Help improve office processes as the company grows

What we are looking for:

- Comfortable spending much of the day on the phone

- Strong customer service and problem-solving skills

- Organized, reliable, and detail-oriented

- Able to stay calm with upset customers

- Comfortable using computers, email, texting, and scheduling software

- Sales or service-business experience is a plus

- Pest control experience is helpful but not required

This role is a good fit for someone who wants responsibility, stability, and a real growth path inside a local company.

Pay:

$22–$26 per hour based on experience

Monthly performance bonus opportunity after training

Target first-year compensation: $48,000–$60,000+ depending on experience and performance

Benefits:

- Paid training

- Paid holidays

- PTO / paid sick time

- Bonus opportunity

- Growth opportunity

- Employee pest control service

- Stable full-time schedule

This is an in-person position. Reliable attendance is required.

To apply, please submit your resume and answer this question:

What makes you reliable in a busy, phone-heavy office?

Pay: $22.00 - $26.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Application Question(s):

• This role is phone-heavy and in-person. Are you comfortable spending much of the day answering customer calls?
• What scheduling, dispatching, CRM, billing, or office software have you used?
• Are you able to work full-time, in-person, with reliable attendance?
• What pay range are you looking for?

Work Location: In person