Role: Dynamics 365 Functional Consultant / Business Analyst

Key Responsibilities

• Act as the primary liaison between business stakeholders and technical teams to deliver effective Dynamics 365 (CE) solutions aligned to business objectives.
• Lead requirements gathering activities including stakeholder interviews, workshops, process walkthroughs and gap analysis.
• Analyse current (“as‑is”) business processes and design future (“to‑be”) solutions leveraging Dynamics 365 and Power Platform capabilities.
• Translate business requirements into clear functional specifications, user stories, acceptance criteria and low‑level designs.
• Configure and customise Dynamics 365 applications (e.g. Sales, Customer Service, Dataverse entities) using out‑of‑the‑box features where possible.
• Design and document data models, relationships, business rules, forms, views, dashboards and security roles.
• Collaborate with developers on technical design, integrations, plugins, Power Automate flows and Power Apps, ensuring functional intent is met.
• Support solution design for integrations with external systems (e.g. core banking systems, loan platforms, ERP, document management tools).
• Ensure solutions adhere to Microsoft best practices, governance standards, security, compliance and performance guidelines.
• Own and manage the product backlog, prioritising requirements in collaboration with Product Owners and stakeholders.
• Support Agile/Scrum ceremonies including backlog refinement, sprint planning, reviews and retrospectives.
• Define and execute functional testing strategies including system testing, UAT support and defect triage.
• Prepare and maintain functional documentation such as BRDs, FRDs, LLDs, process flows and configuration workbooks.
• Support data migration and data quality activities including mapping, validation and reconciliation.
• Assist with release planning, deployment readiness and post‑go‑live support.
• Deliver user training, demos and knowledge transfer sessions to business users and support teams.
• Continuously identify opportunities to optimise processes and enhance user experience through Dynamics 365 and Power Platform.