Customer Service Representative (CSR) – Operations Support

Location: Mysuru, Karnataka (Work from Office)
Salary: ₹3 LPA – ₹7 LPA
Openings: 50
Employment Type: Full-Time
Rotational Shifts | 24/7 US-Aligned Operations - Semi Voice Process
Experience: 1–6 Years | Freshers Can Apply

About the Role

Kickstart your career with a global logistics organization. We are hiring enthusiastic graduates for the role of Customer Service Representative (CSR) – Operations Support to support US-based brokerage and transportation operations from our Mysuru Shared Services Center.

This role offers excellent exposure to logistics operations, customer support, shipment tracking, billing processes, and global business communication.

Key ResponsibilitiesCustomer Support & Query Handling

• Respond to customer and internal queries via email, chat, and calls
• Ensure timely responses within defined SLA timelines

Order Management

• Create, update, and close orders in internal systems/TMS
• Maintain accuracy in operational data and updates

Shipment Tracking & Operations Support

• Monitor active shipments and provide status updates
• Escalate shipment delays or operational exceptions

Billing & Documentation

• Verify shipment details against invoices
• Support billing verification and issue resolution
• Maintain accurate records in CRM/ticketing systems

Team Collaboration & Compliance

• Coordinate with carriers, brokers, and internal teams
• Follow SOPs, quality standards, and compliance processes

Eligibility Criteria

• Bachelor’s Degree in Business, Commerce, Management, Logistics, or related field
• Freshers and candidates with up to 6 years of experience can apply

Mandatory Skills

• Strong spoken and written English communication
• Positive attitude and willingness to learn
• Good attention to detail and accuracy
• Ability to multitask and work in a fast-paced environment
• Comfortable working rotational shifts including night shifts and weekends

Technical Skills

• Basic MS Office knowledge (Excel, Outlook, Word)
• Comfortable using web-based applications and systems
• Willingness to learn TMS, CRM, and operational tools

Preferred Skills

• Internship/project experience in logistics or customer support
• Familiarity with freight or transportation terminology
• Typing speed of 35+ WPM preferred

Career Growth

Excellent opportunity to build a long-term career in:

• Logistics Operations
• Supply Chain Management
• Customer Support
• Transportation & Freight Operations

Send Resume: careers@true-hr.co

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Mysuru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you join immediately or within 30 days?
• Are you comfortable handling customer queries through calls, email, and chat?
• How would you rate your English communication skills from 1-5?
• Do you have experience in Customer Service, Operations, Logistics, or BPO support?
• Are you comfortable working rotational shifts, including night shifts and weekends?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Mysuru, Karnataka (Required)

Work Location: In person