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Manage and maintain customer relationship management (CRM) systems.
Update and maintain customer databases accurately.
Monitor customer inquiries, complaints, and service requests.
Coordinate with Sales, Marketing, and Customer Support teams.
Generate and analyze CRM reports and customer data.
Track customer interactions and follow-up activities.
Ensure timely resolution of customer issues.
Maintain customer records, contracts, and communication history.
Support lead generation and lead management activities.
Monitor customer satisfaction and feedback.
Prepare daily, weekly, and monthly CRM performance reports.
Assist in customer retention and loyalty programs.
Conduct customer data verification and cleansing.
Coordinate customer onboarding processes.
Track sales pipeline and customer conversion status.
Ensure CRM data confidentiality and compliance.
Train users on CRM software and processes when required.
Identify opportunities for process improvement and automation.
Collaborate with management to develop customer engagement strategies.
Maintain records of meetings, calls, emails, and follow-ups.
Support marketing campaigns through customer database management.
Monitor key customer accounts and relationship status.
Assist in resolving escalated customer concerns.
Ensure achievement of customer service and CRM KPIs.
Prepare presentations and management reports related to customer management.
Perform any other CRM-related duties assigned by management.
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
Base pay range
The minimum salary is ₹30,000 and the max salary is ₹50,000.
₹30,000 – ₹50,000/mo (Employer provided)
₹40,000
/mo Median
Chandigarh
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