JOB DESCRIPTION

Project Manager

Stakeholder Engagement • Communication • Project Tracking • Documentation

Role Overview

We are seeking a highly organized and results-driven Project Manager to lead complex, cross-functional projects from inception to successful delivery. This role demands an individual who can seamlessly navigate multi-stakeholder environments, maintain rigorous project governance, and serve as the central communication hub for all project activities. The ideal candidate will be a proactive problem-solver with exceptional organizational skills and a passion for delivering excellence.

Key Responsibilities

1. Stakeholder Management

• Identify, map, and engage all project stakeholders — internal teams, executive sponsors, vendors, and external partners.
• Build and maintain strong relationships across business units to align priorities and resolve conflicts proactively.
• Conduct regular stakeholder workshops, presentations, and review meetings to ensure continued alignment.
• Manage stakeholder expectations throughout the project lifecycle with transparency and empathy.
• Serve as the primary point of contact for all project-related queries and escalations.

2. Communication Management

• Design and implement a comprehensive communication plan tailored to each stakeholder group.
• Facilitate daily stand-ups, weekly syncs, sprint reviews, and steering committee meetings.
• Prepare clear, concise, and visually compelling meeting agendas, minutes, and action trackers.
• Ensure timely, accurate, and consistent communication of project information to all parties.
• Translate complex technical information into business-friendly language for senior leadership.
• Proactively flag risks, blockers, and dependencies before they impact delivery timelines.

3. Project Tracker Maintenance

• Set up and continuously maintain project management tools (JIRA, Asana, MS Project, Smartsheet, or similar).
• Define and track tasks, milestones, dependencies, owners, and deadlines with precision.
• Monitor task completion rates, update burn-down charts, and ensure the tracker reflects ground-level reality.
• Perform regular audits of the tracker to resolve data discrepancies and maintain data integrity.
• Onboard and guide team members on tracker usage and best practices.

4. Project Status Reporting

• Produce weekly and monthly project status reports (RAG dashboards, executive summaries).
• Track KPIs, OKRs, milestones, budget utilization, and delivery health indicators.
• Prepare and present compelling progress decks for steering committee and leadership reviews.
• Maintain project dashboards with real-time visibility into schedule, scope, cost, and quality.
• Analyze variances from baseline and recommend corrective actions.

5. Project Document Maintenance

• Create, version-control, and maintain all core project artifacts: Project Charter, RAID Log, RACI Matrix, BRD, SOW, Change Requests, Lessons Learned, and Closure Reports.
• Enforce documentation standards and naming conventions across the project repository.
• Ensure all documents are reviewed, approved, and stored in designated repositories (SharePoint, Confluence, Google Drive).
• Maintain an audit trail for all decisions, approvals, and scope changes.
• Develop and update process flows, SOPs, and knowledge-base articles as required.

6. Risk & Issue Management

• Identify, assess, document, and track risks and issues in the RAID log.
• Develop mitigation strategies and contingency plans in collaboration with stakeholders.
• Escalate critical risks to appropriate leadership with recommended action plans.
• Conduct periodic risk reviews and update risk ratings and response plans accordingly.

7. Project Governance & Quality

• Ensure adherence to organizational project management methodologies (Agile, Waterfall, or hybrid).
• Conduct project phase-gate reviews and obtain necessary approvals before phase transitions.
• Monitor scope creep and manage change through formal change control processes.
• Coordinate with QA teams to ensure deliverables meet defined acceptance criteria.

Qualifications & Requirements

Education

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field.
• Master’s degree (MBA or equivalent) is a plus.

Experience

• 8–10 years of proven experience managing large-scale, high-complexity projects end-to-end across multiple business domains.
• Experience working in a matrix organization with multiple stakeholders across geographies.
• Hands-on experience with Agile/Scrum ceremonies and Waterfall project frameworks.
• Prior experience in IT, software delivery, or digital transformation projects is preferred.

Certifications (Preferred)

• PMP (Project Management Professional) — PMI
• PRINCE2 Practitioner
• Certified Scrum Master (CSM) or SAFe Agilist
• ITIL Foundation (advantageous for IT projects)

Skills & Competencies

Technical Skills

• Proficiency in JIRA, Asana, MS Project, Smartsheet, or Monday.com. Project Management Tools:
• Advanced MS Excel, Power BI, or Tableau for dashboards and reporting. Reporting & Analytics:
• Confluence, SharePoint, Notion, Google Workspace. Collaboration Platforms:
• MS Teams, Slack, Zoom — skilled in facilitating virtual and in-person sessions. Communication Tools:

Soft Skills

• Exceptional verbal and written communication skills across all organizational levels.
• Strong negotiation, influencing, and conflict-resolution abilities.
• Highly detail-oriented with outstanding organizational and time-management skills.
• Comfortable working under ambiguity and adapting plans in fast-changing environments.
• Collaborative mindset with natural leadership presence.
• Analytical thinking with a structured approach to problem-solving.