Job Title: Cloud Support Engineer - L1

Job Location: Hinjewadi Phase 1, Pune (WFO)

Experience: 0 to 2 Years

Shift: Rotational shift

Qualification: BSC, BCA, BE, MBA, MCA

Job Description:

As an Cloud Support Engineer - L1 , you will assist the cloud engineering team in managing and optimizing Azure-based solutions. This role provides an excellent opportunity to gain hands-on experience with Azure services, learning cloud fundamentals, and supporting live projects. What s for the Candidate? Hands-on experience with Microsoft Azure cloud technologies. Mentorship from experienced cloud engineers. Opportunity to work on live projects and gain industry exposure. Learning and growth opportunities to enhance your cloud computing skills.

Key Responsibilities:

Assist in managing and configuring Azure services such as Virtual Machines (VMs), Azure Storage, and App Services.
Help monitor and maintain Azure cloud infrastructure. Support the team in troubleshooting and resolving cloud-related issues.
Learn and apply Azure security and compliance best practices.
Document processes and learnings as part of the project workflow.
Requirements: Basic understanding of cloud computing concepts and Azure services.
Familiarity with programming or scripting languages such as PowerShell or Python. G
Good problem-solving skills and attention to detail.
Eagerness to learn new technologies and cloud-based solutions. C
Currently enrolled in a degree program in computer science, IT, or related fields.

Roles & Responsibilities:

Customer Support:Assist in providing technical support to customers using cloud services
Respond to inquiries and troubleshoot issues related to cloud infrastructure
Troubleshooting:Work closely with the support team to identify and resolve technical issues
Learn to diagnose and troubleshoot problems related to cloud services and applications
Documentation:Contribute to the development and maintenance of support documentation
Document troubleshooting procedures and solutions for common issues
Collaboration:Collaborate with cross-functional teams, including engineering and operations
Communicate effectively with team members to resolve customer issues
Technical Learning:Participate in training sessions to enhance your knowledge of cloud technologies
Learn about cloud platforms such as AWS, Azure, or GCP and their respective services
Automation:Gain exposure to automation tools and scripting languages used in cloud environments
Assist in creating and maintaining scripts for routine tasks
Customer Education:Assist in creating educational materials for customers, including knowledge base articles and tutorials
Provide guidance to customers on best practices and optimal use of cloud services
Project Support:Contribute to ongoing projects related to cloud infrastructure and support
Work on specific assignments that align with your skills and interests

Must have skills:

AZ-104 or Equivalent AWS or higher Certification or training.