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Job Summary

The Platform Engineer II – Unix/Linux is responsible for providing Tier 2 operational support across enterprise Unix/Linux environments, with a focus on Red Hat Enterprise Linux (RHEL), Satellite, patching, and clustered file systems including GFS2.

This role focuses on execution, troubleshooting, and operational stability, ensuring systems are maintained, patched, and performing efficiently. The engineer will support day-to-day operations and work closely with GCC leadership and US-based teams in a global delivery model.

Key Responsibilities

Infrastructure Support

• Administer and support Red Hat Enterprise Linux (RHEL) systems in an enterprise environment

• Manage system performance, resource utilization, and overall system health

• Support and maintain Red Hat Satellite for patching, provisioning, and lifecycle management

• Execute system patching and updates in alignment with security and compliance requirements

• Support and troubleshoot GFS2 file systems including mounting, performance issues, and cluster-related dependencies

• Perform routine operational tasks including server provisioning, configuration, upgrades, and decommissioning

Incident and Request Management

• Respond to Tier 2 incidents and service requests across Unix/Linux platforms

• Troubleshoot system-level issues including CPU, memory, disk, networking, and file systems

• Investigate and resolve issues related to GFS2, including lock contention and performance degradation

• Escalate complex issues to senior engineers when required

• Document incidents, resolutions, and known issues accurately in ServiceNow and Jira

Change and Maintenance Activities

• Execute approved changes in accordance with change management processes

• Support patching cycles, system updates, and maintenance windows

• Assist in validation and post-change verification activities

Vendor Coordination

• Open and manage support tickets with vendors including Red Hat and related partners

• Work with vendors to troubleshoot OS, Satellite, and file system issues

• Track vendor cases through to resolution and provide updates as needed

Observability and Monitoring

• Utilize observability and monitoring tools including Dynatrace and VMware Aria where applicable

• Monitor system performance and respond to alerts across Unix/Linux environments

• Assist in tuning alerts and improving monitoring effectiveness

Operational Excellence

• Follow established runbooks, procedures, and operational standards

• Ensure systems remain compliant with patching, security, and configuration requirements

• Identify recurring issues and support continuous improvement efforts

• Contribute to documentation and knowledge base updates

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Required Qualifications

• 5 or more years of experience in Unix/Linux system administration in enterprise environments

• Strong hands-on experience with Red Hat Enterprise Linux (RHEL)

• Experience with Red Hat Satellite for patching and lifecycle management

• Experience managing system patching and security updates

• Experience supporting clustered file systems, including GFS2

• Strong troubleshooting skills across OS, storage, and file systems

• Experience using ServiceNow and Jira for incident, request, and change management

• Experience working within ITIL-based processes

• Strong communication skills in a global support environment

Preferred Qualifications

• Experience supporting large-scale enterprise Unix/Linux environments

• Basic scripting experience such as Bash or Python

• Exposure to hybrid environments (on-premises and cloud)

• Familiarity with performance tuning and system optimization

Work Conditions

• Standard India business hours with limited overlap required with US based teams

• Participation in escalation or on-call support as needed

Success Measures

• Timely resolution of Tier 2 incidents and service requests

• Accurate troubleshooting and appropriate escalation of complex issues

• Strong adherence to operational processes and standards

• Consistent system stability and patch compliance across Unix/Linux platforms

• Effective use of monitoring and observability tools to proactively identify issues

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