Job Title: Customer Service Representative (Remote)Experience Required

1–3 Years

Employment Type

Full-Time

Location

Remote (Work From Home)

Compensation

₹3.0 LPA – ₹5.0 LPA (Average Salary Range in India)
Compensation may vary based on experience, communication skills, process type (domestic/international), and performance.

About the Role

We are seeking a Customer Service Representative to deliver exceptional support to customers through phone, email, and chat channels. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to resolve queries efficiently while maintaining high service standards.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Resolve customer inquiries, complaints, and service requests in a timely manner.
• Maintain a high level of professionalism and empathy during customer interactions.
• Accurately document customer conversations and update records in CRM systems.
• Follow established processes, policies, and quality standards.
• Meet key performance indicators (KPIs) such as customer satisfaction, response time, and resolution rates.
• Escalate complex issues to appropriate teams when necessary.
• Stay updated on products, services, and process changes.

Required Qualifications

• Bachelor's degree or equivalent qualification preferred.
• 1–3 years of experience in customer service, customer support, call center, or BPO operations.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and interpersonal skills.
• Proficiency in using computers, CRM tools, and Microsoft Office applications.
• Ability to work independently in a remote environment.
• Strong attention to detail and multitasking abilities.

Preferred Skills

• Experience in voice, chat, or email support processes.
• Familiarity with ticketing and customer relationship management (CRM) systems.
• Ability to handle challenging customer situations professionally.
• Experience working in international customer support environments is an advantage.

Benefits

• Remote work flexibility.
• Performance-based incentives.
• Learning and career growth opportunities.
• Health and wellness benefits as per company policy.
• Ongoing training and development programs.

Success Metrics

• Customer Satisfaction (CSAT)
• First Contact Resolution (FCR)
• Average Handling Time (AHT)
• Quality Assurance (QA) Scores
• Adherence to Schedule

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: Remote