Job Overview:

We are seeking a highly skilled and proactive Telecom Associate Manager (Telecom) with hands-on experience in managing telecom utility - Colo operations, field teams, and Technician coordination. The ideal candidate will be responsible for ensuring 100% uptime of utility infrastructure, leading preventive and corrective maintenance, managing site-level escalations, and ensuring service quality and operational compliance across the assigned zone.

Key Responsibilities:

Operations & Maintenance (O&M):

• Lead and manage telecom utility operations across all sites within the assigned zone.
• Ensure execution of Preventive Maintenance (PM) schedules with quality checks and documentation.
• Maintain 100% uptime of utility infrastructure.
• Hands-on troubleshooting of critical equipment such as SMPS, Battery Bank, PIU, DG, Servo Stabilizers, Air Conditioners, Transformers, Breakers, and other AC/DC systems.
• Manage Telecom Colo operations, Fiber Operations, including preventive audits and compliance.
• Directly coordinate with partner agencies, technicians, FRTs, and local vendors for site readiness and issue resolution.
• Supervise field resources, ensuring timely completion of assigned tasks with quality compliance.
• Ability to work under pressure and ensure operational continuity in critical conditions 24x7.
• Oversee root cause analysis and resolution of faults related to power, equipment
• Handle customer access requests, activity planning, and routine coordination. Ensure seamless onboarding of new customers and maintain regular communication for issue resolution. Should have a collaborative and customer-centric approach.
• Maintain complaint trackers, generate monthly performance reports, and share updates with Management.
• Track and follow up on P&F Billing, EB bill collections, and coordinate with DISCOM for complaint registration and resolution
• Participate in monthly site audits, asset verification, New Colo development, BoQ validation, Last Mile laying and documentation.
• Monitor and maintain alarm dashboards, trackers, and asset data records.
• Effective communication, vendor coordination, and stakeholder handling skills.
• Proficient in MS Excel, alarm management tools, and complaint tracking systems.
• Address landowner issues and ensure legal/operational compliance.

Technical Qualification:

Graduate in Electronics & Communication, Electrical, or related discipline.

Minimum 6–10 years of relevant experience in telecom utility operations.

Proven experience in field troubleshooting and utility equipment management.

Pay: ₹50,000.00 - ₹80,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: Remote