Engineer - Application Support N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Monitor and maintain the performance of applications; • Troubleshoot and resolve any technical issues or system errors; • Collaborate with developers to implement fixes and enhancements; • Document processes and procedures for future reference; • Provide training and support to end-users on application functionality; • Participate in the testing and deployment of new applications or updates; • Ensure compliance with security and data protection policies. • Monitor and maintain the performance of applications; • Troubleshoot and resolve any technical issues or system errors; • Collaborate with developers to implement fixes and enhancements; • Document processes and procedures for future reference; • Provide training and support to end-users on application functionality; • Participate in the testing and deployment of new applications or updates; • Ensure compliance with security and data protection policies.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

ITIL Foundation - AxelosAxelos

Required Skills

Agile Methodology, Collaboration Tools, Design Thinking, Personal Effectiveness

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support N

Remote Type -

Office

Work Shift -

Day Job (India)